Skip to Main ContentSearch Site

Patient Support Specialist

The Patient Support Specialist Training is for people who want to work with patients in a medical environment in a non-clinical position. Graduates that complete this program can expect to begin careers as medical administrative assistants, patient service representatives, unit secretaries, medical customer service agents, and other related positions. Students can also expect to learn a wide array of skills including customer service, medical asepsis, patient conflict resolution, patient education, knowledge of insurance, Electronic Health Records, phone call etiquette, and various computing/software skills.

This Lifespan specific cohort of Patient Support Specialist Trainings runs for approximately eleven (11) weeks with an 8-week training received from both CCRI and Lifespan followed by a required 3-week internship at Lifespan. Successful completers of this program will commit to working at Lifespan upon completion of the program. 

For more information on how to participate in this program, please visit the Lifespan PSS program site to complete the Lifespan Workforce Interest Form.

GED or high school diploma is required. Must be a Rhode Island resident. Bilingual students are encouraged to apply.

Due to the nature of this program, full immunizations are required for participation. The COVID-19 vaccine is required, and the booster is required if it has been more than two (2) months since your last dose. No exceptions for students.

Course Schedule:
Course Date/s Location
Patient Support Specialist - Lifespan Cohort

March 20, 2022

Monday, Thursday and Friday

9:00 am – 3:30 pm

Tuesday and Wednesday

Times TBD


Hybrid - Providence Campus 







No charge! This program is free for all that qualify and are accepted.


Time Commitment


11 weeks total (8-week training + 3-week internship)






Career Services

Career Services

CCRI Career Services provides students and alumni with high-quality services, support, and resources for successful career planning and superior experiential learning opportunities.

Learn More

Employer Solutions

Employer Solutions

The CCRI Workforce Partnerships Team works in close collaboration with industry and business leaders to ensure the college’s offerings are meeting both current and future workforce needs.

Learn More