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Professional Studies

Learning Outcomes

Certificate Programs

Administrative Management

  • Read, understand, and prepare standard types of business documents
  • Possess appropriate technological skills, including operating systems, word processing (including keyboarding), spreadsheets, database management, and the internet as a research tool 
  • Develop and use appropriate administrative office management procedures 
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications 
  • Demonstrate appropriate critical thinking skills utilized by management personnel
  • Demonstrate appropriate human relations management skills 

Administrative Support Specialist

  • Read, understand and prepare standard types of business documents
  • Possess appropriate technological skills, including operating systems, word processing (including keyboarding) spreadsheets, database management, and the internet as a research tool
  • Use appropriate office procedures as related to records information management, telephone communication, and mail management
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications
  • Demonstrate appropriate critical thinking
  • Demonstrate appropriate human relations skills

Travel & Tourism and Hospitality Certificate

  • Possess appropriate technological skills including Hospitality and Global Distribution Systems, word processing, email and presentation software, and using the internet as a research tool
  • Demonstrate a general knowledge of how hospitality businesses are organized and managed
  • Demonstrate effective listening and communication skills to interact with customers and coworkers in a positive, professional, and ethical manner
  • Demonstrate competency in resolving guest complaints
  • Explain the organizational structure of a variety of food and beverage operations, including the coordination of front-of-the-house and back-of-the-house operations

Medical Insurance Billing Specialist Certificate

  • Read, understand and prepare medical business documents and forms
  • Possess appropriate skills in computer applications in a medical office
  • Demonstrate the proficiency in the use of CPT and ICD-CM coding systems in entering and/or processing medical insurance claims at the OIG (Office of Inspector General) compliance level
  • Understand the purpose of health insurance claims forms, including how to properly complete HCFA-1500, which is the universal health insurance claim form used by most private and government insurance agencies
  • Understand the importance of confidentiality in dealing with medical insurance issues
  • Provide opportunity to take the AAPC, American Academy of Professional Coders, CPC (Certified Professional Coder) certification exam
 

Degree Programs

Administrative Assistant/Secretary Degree

  • Read, understand, and prepare standard types of business documents
  • Possess appropriate technological skills including: operating systems, word processing (including keyboarding), spreadsheets, database management and the Internet as a research tool
  • Use appropriate office procedures as related to records information management, telephone communications, and mail management
  • Produce accurate business documents and reports using computer technology and applying appropriate editing and language skills
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications
  • Demonstrate effective interpersonal skills in a business environment in order to complete individual and team projects

Legal Administrative Assistant/Secretary Degree

  • Read, understand and prepare standard types of business documents utilized in a legal environment
  • Possess appropriate technological skills including: operating systems, word processing (including keyboarding), spreadsheets, database management and the Internet as a research tool in a Legal environment
  • Use appropriate office procedures as related to records information management, telephone communications, and mail management
  • Produce accurate legal documents and reports using computer technology and applying appropriate editing and language skills
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications
  • Demonstrate effective interpersonal skills in a business environment in order to complete individual and team projects

Medical Administrative Assistant/Secretary Degree

  • Read, understand and prepare standard types of business documents utilized in a medical environment
  • Possess appropriate technological skills including: operating systems, word processing (including keyboarding), spreadsheets, database management and the Internet as a research tool in a medical environment
  • Use appropriate office procedures as related to records information management, telephone communications, and mail management
  • Produce accurate medical transcripts and reports using computer technology and applying appropriate editing and language skills
  • Understand and perform office accounting and recordkeeping functions as related to a service business, including computerized applications
  • Demonstrate effective interpersonal skills in a business environment in order to complete individual and team projects