Skip Main Navigation

Community College of Rhode Island

Training & Development

CCRI recognizes that the skills and knowledge of its employees are critical to the success of the College.  Personal and professional development opportunities are provided through a number of formal and informal venues for CCRI employees.

Training Resources

Online Training via Lynda.com

Lynda.com logo The Community College of Rhode Island is pleased to announce that we have upgraded our Lynda.com subscription and now has an unlimited number of licenses so that faculty and staff can avail themselves of this web-based training at any time from any location!

Lynda.com is an award-winning provider of education materials. The lynda.com Online Training Library(R) (OTL) includes hundreds of video-based e-learning courses on Adobe and Microsoft applications and technologies; web design; digital photography, video and audio; Mac applications; programming, and more. Exercise files are oftentimes available for download to provide learners with the opportunity for hands-on practice on projects demonstrated in the tutorial.

Employees simply need to go through CCRI's self-serve page (https://webfor.ccri.edu/lynda/index.cfm) and enter their CCRI user name and password to establish your Lynda.com account to access training going forward.

If you have any questions about Lynda.com, please contact Michelle O'Brien at mobrien@ccri.edu in the Office of Human Resources.

Rhode Island Higher Education Training Consortium

The Rhode Island Higher Education Training Consortium is dedicated to providing the higher education workforce with the training they need to succeed, while affording opportunities to network with colleagues from other area institutions.  The Consortium offers comprehensive programs designed to address mutual needs within the member institutions while providing economies of scale and cost-sharing opportunities.

Please email Michelle O'Brien at mobrien@ccri.edu to learn of upcoming workshop dates or to register for a workshop.  Upon registration, fees will be paid by the Office of Human Resources.


Project Management 101: Tips, Tools, and Techniques
Date/Time:  Friday, February 5, 2016 from 9:00 a.m. - 12:30 p.m.
Location:  Bryant University, Smithfield
Fee:  $75.00 registration fee, includes parking and breakfast

Program Description:
Have you been assigned to a project and you don't know where to begin? Are you leading a project team that lacks a clear understanding of its expectations? Do you need to take control of your project? If you answered "yes" to any of these questions, Project Management: Tips, Tools, and Techniques is for you! Participants will build a solid foundation of basic project management knowledge, techniques and tools in this hands-on workshop that covers the entire project life cycle. This course is designed for individuals with little or no prior knowledge of project management, but who serve on or lead project teams. Participants should come to class prepared to work with their own current (or future) project. All project management tools and templates will be emailed to participants at the conclusion of the session.



Critical Thinking & Problem Solving
Date/Time:  Tuesday, March 1, 2016 from 9:00 a.m. - 12:00 p.m.
Location:  Providence College, Providence
Fee:  $75.00 registration fee, includes parking and breakfast

Program Description:
“Status quo” is not enough in today’s competitive environment. Professionals need to make day-to-day decisions, quickly and effectively. By applying a set of critical thinking guidelines you will be able to determine the most effective solution for your most challenging situation. Critical thinkers focus on creating a clear set of outcomes, then they determine the path to ensure success. This program will highlight the traits and best practices of critical thinkers, and will provide you with a framework for applying those practices to day-to-day decisions.



Becoming a Strategic Thinker for Managers
Date/Time:  Monday, March 21, 2016 from 9:00 a.m. - 12:00 p.m.
Location:  Brown University, Providence
Fee:  $75.00 registration fee, includes parking and breakfast

Program Description:
Many managers today focus on what’s in front of them, the tasks that are “screaming” for attention. The outcome of this short-range, tactical approach can be missed opportunities and a frustrated team. To help drive results and ensure a high performing team, managers should apply a clear set of strategic thinking behaviors to their day-to-day leadership activities. This program will focus on discussions around these key strategic thinking drivers:

• Establishing a clear vision of success
• Creating alignment around the vision with each member of their team
• Anticipating obstacles and challenges and proactively put a plan a place
• Seeking and validating data
• Making sound decision decisions

 

Running Effective Meetings
Date/Time:  Monday, April 4, 2016 from 9:00 a.m. - 12:00 p.m.
Location:  Providence College, Providence
Fee:  $75.00 registration fee, includes parking and breakfast

Overview:
Do you dread attending meetings because they are dull, unproductive, disorganized and longer than necessary?  Do you find that your meeting attendees appear disengaged, reluctant or even contentious?  Poorly run meetings result in frustration and cost organizations both time and resources.  This session will help you bring energy, relevancy and forward action to your meetings.

 

Recognition Goes A Long Way
Date/Time:  Friday, April 8, 2016 from 9:00 a.m. - 1:00 p.m.
Location:  Rhode Island School of Design, Providence
Fee:  $85.00 registration fee, includes parking and breakfast

Overview:
Saying thank you is common sense, but it’s not always common practice. Recognition Goes a Long Way is a 4-hour program designed for supervisors and managers that focuses on informal recognition – just saying thank you for a job well done. This workshop is structured around the following concepts:

• The importance of informal staff recognition throughout the year
• The tools to use for recognition when you have limited financial resources
• The appropriate techniques to use when recognizing staff performance

 

Time Management
Date/Time:  Monday, April 11, 2016 from 9:00 a.m. - 12:00 p.m.
Location:  Providence College, Providence
Fee:  $75.00 registration fee, includes parking and breakfast

Overview:
Discover how to eliminate time-wasters and watch your personal productivity soar.  Everyone starts with the same amount of hours–so why do some people seem to get so much more done? An inability to manage time efficiently can leave you feeling stressed, overwhelmed, and unproductive.  This workshop offers practical techniques that you can use immediately to gain control over your day. You'll learn how to plan and prioritize more effectively while managing interruptions and distractions.

 

Understanding The Generations
Date/Time:  Tuesday, April 26, 2016 from 9:00 a.m. - 11:30 a.m.
Location:  Bryant University, Smithfield, RI
Fee:  $75.00 registration fee, includes parking and breakfast

Overview:
For the first time in recent history, there are four generations working side-by-side in organizations.  This has become the largest demographic shift since women and members of minority groups began entering the workforce in significant numbers decades ago.  Each of the four generations has unique perspectives and life goals.  A “generation” can be defined by shared values, behaviors, and work styles, and is impacted by social and political norms of the time.  From one generation to the next these norms and behaviors can create significant differences in “views” and “approaches” which can in turn lead to misunderstanding, miscommunication, and workplace conflict.  While labels and stereotypes can be debated, valuing the unique characteristics of each generation can foster an environment of respect and understanding.  After this workshop, participants will have an understanding of the four different generations, be able to recognize potential conflict points and have the tools to create a culture of acceptance and understanding.

 

Managing Difficult Conversations
Date/Time:  Wednesday, April 27, 2016 from 9:30 a.m. - 3:30 p.m.
Location:  Salve Regina University, Newport Campus
Fee:  $150 registration fee, includes breakfast, lunch and parking

Overview:
In this day long workshop for managers, participants will develop an understanding of the reasons why some conversations are so difficult to have and what constitutes an effective conversation. Managers will assess their leadership and conflict style preferences and develop strategies that work with your style. While these are not easy conversations to manage, they can be crucial to effective relationships. Understanding a model for these difficult conversations with their employees will result in management confidence, and employee performance improvement through a clearly identified action plan.

 

MBTI:  Determine Your Best Fit Type
Date/Time:  Thursday, May 5, 2016 from 9:00 a.m. - 12:00 p.m.
Location:  Community College of Rhode Island, Flanagan Campus, Lincoln, R.I.
Fee:  $75.00 registration fee, includes parking and breakfast

Overview:
The MBTI® is a self-report questionnaire that helps us determine how we gather energy, perceive information, make decisions, and order our world. Understanding how we differ in our natural strengths, motivations, and communication styles can aid in our personal growth and increase our ability to function effectively in the workplace. This MBTI® introductory session will help you identify your best-fit type and understand the fundamentals of type.

Strengths Finder
Date/Time:  Thursday, May 26, 2016 from 9:00 a.m. - 12:00 p.m.
Location:  Bryant University, Smithfield, RI
Fee:  $90.00 registration fee, includes parking and breakfast

Overview:
Identify your talents, build them into strengths, and become the consistently high-performing individual you were meant to be. Appreciating your Strengths will help you gain understanding of the StrengthFinders model and Gallop research. During this informative (and fun) workshop you will interpret your own top five strengths and how they can work for you and against you. StrengthsFinder® is Gallup’s online assessment of your five most powerful strength themes. 

The Internet-based StrengthsFinder® Profile is the product of a 25-year, multimillion-dollar effort to identify the most prevalent human strengths.  The program introduces 34 dominant "themes" with thousands of possible combinations, and reveals how they can best be translated into personal and career success. In developing this program, Gallup has conducted psychological profiles with more than two million individuals to help people learn how to focus and perfect these themes.  By focusing on your strengths and seeing real-world examples of them in action, you can target project roles for maximum efficiency and engagement.

 

Managing in All Directions (Staff) Part 1
Date/Time:  TBD

Overview:
85% of our success is based on how well we communicate with others.  In particular, being able to give and receive effective feedback is essential in today's workplace.  In this highly relevant and interactive workshop, participants will gain a better understanding of the communication and influence process and how to use assertive communication in a positive and effective manner.  Discussion of how to use communication styles effectively, the importance of listening in the influence process and best practices will be covered.  This workshop is Part 1 of a two part series open to all staff.  We encourage participants to sign up for both sessions for the best learning outcomes.


Managing in All Directions (Staff) Part 2

Date/Time:  TBD

Overview:
This workshop builds on the groundwork of Managing In All Directions for Staff Part 1 and will focus on enhancing clarity and building mutual understanding, respect and trust. Participants will learn about the Five Conversations that all managers and employees should develop alignment around and learn to ask open ended questions in a collaborative and professional manner. Participants will leave with a greater understanding of organizational concerns and driving forces as well as how to manage workplace relationships in a positive way. This workshop is Part 2 of a two part series open to all staff. We encourage participants to sign up for both sessions for the best learning outcomes.

Mindful Leadership for Managers
Date/Time:  TBD

Overview:
With so many competing priorities, it can be difficult for managers to take time to establish a leadership identity- who do you want to be as a leader to your staff and institution? With interactive discussion and self reflection managers will create a personal leadership vision, learn about the importance of leading versus managing, delve into the traits of "mindful" leaders and explore the concept of emotional intelligence and how it can improve your capacity for effective leadership.


Developing Others:  A Manager's Event on Delegation and Coaching
Date/Time:  TBD

Overview:
Join us at the beautiful Newport campus of Salve Regina University for a day long event focused on improving your effectiveness as a team leader and coach. During the morning session, Coaching for Success, managers will create a talent assessment for your team, learn when and how to coach and how to get the maximum pay-off from this investment in your employees. Following lunch, the afternoon session will focus on Effective Delegation. Many managers have a difficult time delegating to staff and yet this essential skill can allow your team to get more done and increase employee job satisfaction. 


You've Got Email - Now What?

Date/Time:  TBD

Overview:
We would all agree that email communication is extremely efficient.  In today's technology driven landscape, it has become our primary means of workplace communication. But if you take that efficiency to the extreme, email can potentially come across as harsh, insensitive, or abrupt.  This session will cover email etiquette and conquering those lazy email habits that lead to inaction, misunderstanding, wasted effort, and frustration.  In a variety of group and individual activities, participants will have the opportunity to transform poorly written emails into results-driven communication.  This program is indispensable for all those who want their emails to be as effective as a face-to-face business conversation. 


Managing in All Directions for Supervisors (Part 1)
Date/Time:  TBD

Overview:
85% of our success is based on how well we communicate with others. In particular, being able to give and receive effective feedback is essential in today's workplace. In this highly relevant and interactive workshop, participants will gain a better understanding of the communication and influence process and how to use assertive communication in a positive and effective manner. Discussion of how to use communication styles effectively, the importance of listening in the influence process and best practices will be covered. This workshop is Part 1 of a two part series open to supervisors. We encourage participants to sign up for both sessions for the best learning outcomes.


Managing in All Directions for Supervisors (Part 2)

Date/Time:  TBD

Overview:
This workshop builds on the groundwork of Managing In All Directions for Supervisors Part 1 and will focus on enhancing clarity and building mutual understanding, respect and trust. Participants will learn about the Five Conversations that all managers and employees should develop alignment around and learn to ask open ended questions in a collaborative and professional manner.  Participants will leave with a greater understanding of organizational concerns and driving forces as well as how to manage workplace relationships in a positive way.  This workshop is Part 2 of a two part series open to supervisors.  We encourage participants to sign up for both sessions for the best learning outcomes.



Power Presentations - Mastering the Art of Public Speaking
Date/Time:  TBD

Overview:
Today, more than ever, speaking in front of an audience is becoming a necessity for all professionals.  Sales presentations, company meetings, executive briefings and civic involvement all require proficiency in public speaking.  This program is designed to build your confidence to face any audience on any topic.  You will understand various presentation skills, be able to implement specific presentation styles and techniques, and deliver effective presentations with professionalism. Participants will learn best practices as well as have the opportunity to practice certain presentation elements in a comfortable setting.


Advanced Emotional Intelligence (EQ)
Date/Time:  TBD

Objective(s):  By the end of this session, participants will...
•Discover emotional intelligence—what it is, the biological basis, and the four core EQ skill model
•Learn why emotional intelligence matters—the business case for emotional intelligence
•Measure your emotional intelligence skills—debrief the Emotional Intelligence Appraisal—Me Edition
•Observe emotional intelligence skills in action
•Learn and apply 66 emotional intelligence strategies for developing the four core EQ skills
•Set your EQ goals and complete your emotional intelligence action plan

Overview:
Emotional intelligence is the something in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Emotional intelligence is made up of four core skills that pair up under two primary competencies: personal competence and social competence.

Process:
Prior to the Advanced Emotional Intelligence session, participants take a self-appraisal that delivers scores for the key components of emotional intelligence: overall EQ, self-awareness, self-management, social awareness, and relationship management. Results bring EQ to life in an unlimited e-learning program featuring a Goal-Tracking System™, EQ lessons, and retest. The appraisal results are debriefed during the session to enable participants to take what is learned and develop an action plan to increase emotional intelligence in the four core skills.


Effective Techniques for Reaching Your Potential
Date/Time:  TBD

Program Description:
Behavior management strategies, such as effective goal setting, are at the heart of personal and career success. Inextricably linked to time management and goal setting are the concepts of motivation and procrastination. Individuals may be able to motivate themselves to the point where they’ve planned out how they’ll utilize their time, and perhaps they’ve even clearly outlined the personal and career goals that are important to them. Many of us, however, don’t always manage to follow through with our plans, even though we may have the best intentions to do so. Sometimes, we just can’t seem to get motivated. Why is this? What is motivation exactly? How does procrastination affect motivation?

In this interactive session, you will learn strategies to combat procrastination and concrete ways to get motivated to achieve your goals both in the workplace and your personal life. You will discover both internal and external barriers that may prevent you from reaching your potential and effective techniques to remove those roadblocks to your success.

 

StrengthsFinder:  Using Strengths to Drive Your Career
Date/Time:  TBD

Program Description:
Are you looking to maximize your presence, impact or visibility at your job? During this workshop, we will help your Clifton StrengthsFinder report to “come alive” in the context of what you do every day and where you want to drive your career. You will gain clarity on your innate strengths— the proven levers for productivity, profitability, and personal well-being. Research shows that people who focus on their strengths are three times as likely to report having an excellent quality of life and six times as likely to be engaged in their jobs.

Objectives:
•introduce the StrengthsFinder model and its use in driving business results & individual/team performance
•help participants interpret their own profile results and define individual action steps
•consider potential strategic partnerships based on strengths
•demonstrate the use of a team composite profile to maximize synergies and mitigate gaps in strengths on a team

Process:
Prior to the workshop, you will be sent an access code to log on and take the Clifton Strengths Finder Assessment. The assessment has been taken by over 11 million people around the globe and popularized by the long-standing best seller StrengthsFinder 2.0 by Tom Rath. Your customized report will list your top 5 strengths (of a possible 34) and is designed to help you discover, affirm and capitalize on your natural talents.

 

Managing Unconscious Bias at Work
Date/Time:  TBD

Overview:
Recent developments in social science and brain research confirm that we all have unconscious biases, even if we don’t want them and are personally opposed to prejudice and discrimination. These hidden biases influence our attitudes and behaviors, impact our effectiveness at work, and are embedded in our societal structures. Participants will learn how to acknowledge and manage unconscious biases, in a safe setting free of shame and blame. Points of overlap with concepts from Emotional Intelligence 2.0, StrengthFinders 2.0, and the Myers-Briggs Type Inventory will be noted, though these courses are not a prerequisite.

Objectives:
By the end of this session participants will have had the opportunity to: 1.Explain how and why we all acquire unconscious bias 2.Identify specific biases that are common in the higher education workplace and/or that participants recognize in themselves; 3.Generate strategies and practice skills for minimizing bias in workplace interactions and decision-making

 

Leading High Performing Teams
Date/Time:  TBD

Program Description:
In today’s competitive environment, institutions must maximize the effectiveness of all their employees.  A crucial component of this effectiveness resides in a manager’s ability to foster an environment based on mutual trust, respect, open communications and clear problem-solving abilities.  Through this highly interactive program, participants will learn the qualities and behaviors of successful teams and will be given the opportunity to practice these behaviors in a fun, learning environment.

Session Goals:
• Understand the qualities and traits of successful teams
• Recognize the stages of team development
• Assess current team talent
• Develop a plan to build a high-performing team

Session Agenda:
• Team-based exercise
• Qualities of high-performing teams
• The stages of teams – assessment of participants’ current teams
• Building an environment of trust and engagement



Assertive Communication
Date/Time:  TBD

Program Description:
Do you have difficulty saying "no"? Do you struggle with the best way to tell people what you want or need? This workshop explores what it means to be assertive, and how to best communicate your needs to others. At the conclusion of this workshop, participants will be able to:
• Recognize and replicate assertive vs. aggressive or passive behaviors
• Utilize techniques to create assertive statements in a wide variety of situations
• Recognize the non-verbal behaviors that can undermine assertive communication
• Understand personal barriers to communicating assertively

Participants will assess their current level of assertiveness, discuss common obstacles to assertive behavior, and learn two models for crafting an assertive statement. In-class exercises will provide the opportunity for attendees to practice what they have learned.



Dealing with Difficult Conversations and Managing Problem Employees
Date/Time:  TBD

Program Description:
Under-performing employees negatively impact their own areas of responsibility, as well as the contribution of others. Unfortunately, confronting these individuals can be uncomfortable for many managers. Understanding a model for these difficult conversations will result in management confidence, and employee performance improvement through a clearly identified action plan.

Session Goals:
• Enhanced confidence when dealing with difficult conversations
• An increase in employee productivity and engagement
• An understanding of best practices when dealing with highly-charged situations

Session Agenda:
• Understanding your role as coach
• The ties between coaching and employee engagement
• Coaching paradigms
• Understanding the framework for managing the conversation
• Crafting your opening statement
• Keys to effective performance-based feedback
• The power of questions (and the role of listening)
• Developing an action plan
• Practice



Diversity & Inclusion Fundamentals
Date/Time:  TBD

Program Description:
Most organizations endorse diversity, and well-meaning people want to work in an environment that is welcoming, fair, and respectful for everyone. Yet our human brains and emotions often lead us to misjudge, exclude, offend, or even discriminate, despite our best intentions. In this highly interactive session, you will explore your own personal identity and experiences of difference, listen to others’ perspectives, and think critically about cultural assumptions and generalizations. You’ll view the acclaimed video, “Ouch! That Stereotype Hurts,” and practice techniques for responding to insensitive comments effectively, without casting shame or blame. You’ll also learn how to address “micro-aggressions” in the workplace. Micro-aggressions are small, subtle comments or behaviors that send a negative message about a historically excluded social group. Taken alone, their impact may be minor; but if not checked, they can build up over time, creating a toxic climate for some individuals or limiting career opportunities.



Dealing with Difficult Behaviors
Date/Time:  TBD

Program Description:
What makes some behaviors more difficult to deal with than others? Through exercises and discussion, participants will explore their interaction "hot buttons" and learn words that can produce or reduce conflict. Practical approaches for dealing with such difficult behaviors as anger, whining, sarcasm, and negativity will be presented.
Target Audience: Administrative Professionals



Transitioning Through Change
Date/Time:  TBD

Transitions are what happen within you. Understanding the process of personal transitions will help you successfully navigate change in all areas of your life. Recognizing the steps you can take to help yourself in times of change will reduce your stress levels and establish a sense of control. Through a series of exercises and classroom discussions, we will identify the emotions and obstacles in dealing with change, and will highlight specific actions you can take to help you transition through changes in your life in a more controlled and managed manner.



Listen Up!
Date/Time:  TBD

Program Description:
85% of our success is based on how well we communicate with others and build collaborative relationships. Listening is at the foundation for that success. The challenge is few of us are ever taught how to listen. Listening is a process of understanding what is being said, taking into account the speaker’s body language and tone of voice, asking questions to build clarity and summarizing to ensure the message was received correctly. When done well, listening is the easiest way to show respect and build trust between individuals. This program lays out the skills and process to become a stronger, more active, and respectful listener.


Write it Right!
Date/Time:  TBD

Program Description:
Write it Right! is a dynamic 3.5-hour training program that helps participants focus on clear, correct, and concise business writing. Basic grammar and writing concepts are re-introduced with an emphasis on using action verbs, avoiding wordiness, and keeping sentences short and simple. Participants will complete activities individually and in pairs after each concept is introduced. Topics Covered: 4 Cs of business writing, foundations of English grammar, sentence construction, parallel construction, punctuation pitfalls, and writing effective emails.



Preparing For Management
Date:  TBD

This work shop is designed for those who are not yet managing. Participants will examine their beliefs about managing people, and discuss the variety of skills and tools managers need to be successful. Common mistakes people make when transitioning to management will be considered. Participants will create an in-class self development plan to help pinpoint areas for development.


Communication Styles for Managers
Date:  TBD

The role of communication and listening for managers will be examined through a series of participative exercises, and the link between motivation and communication will be discussed. Managers will assess their communication style, and examine the impact of that style on their work group. Managers will also learn how to make assertive statements, and words and phrases to utilize and avoid.


Personalize Your Time Management Approach
Date:  TBD

Why is it that some time management strategies work for some people and not others? In this workshop, participants will diagnose a personal time style, and explore how it can affect personal efficiency. Participants will learn time management tips and strategies based on their particular time style.


Leading Change (for Managers)
Date:  TBD

Most change initiatives within organizations are usually met with resistance at various levels. Managers are instrumental in leading employees through the maze of emotions and actions that are necessary for successful results. Shared commitment to change develops only when teams feel they are part of the process. Managers must develop strong communication skills that will spark discussions and keep everyone focused on moving initiatives forward. This half-day program will work through a six-step process to help you lead your teams through changes; the result being a more productive and engaged workforce, focused on outcomes and timely solutions. 

Center for Teaching & Learning (CITLA)

The Community College of Rhode Island promotes and supports effective and innovative teaching and learning through the Center for Teaching Learning and Assessment (CITLA). The Center strives to create a learning environment that connects faculty and staff with research and best practices related to improving teaching and learning. In particular, the Center's guiding philosophy acknowledges the critical role of ongoing assessment and reflection in fostering successful teaching and learning. Click here for CITLA's current offerings.

Center for Instruction & Technology (CIT)

The Center for Instruction & Technology hosts workshops and presentations throughout the year to provide faculty development on instruction and learning technology topics.  The goal of these sessions is to educate, inform, and inspire faculty on how today's learning environments can be enhanced through technology.  Please visit http://www.ccri.edu/it/cit/resources/cit-events/ for their event schedule or to arrange for a one-on-one consultation.

Threat Assessment Workshops

The Offices of Student Services and Human Resources are offering a special training program to help you understand and manage disruptive and potentially violent behavior in the classroom. With a population that is increasingly stressed by economic conditions, increasingly demanding, insistent on instant solutions and less aware of the educational process, there has been a steady increase in the number of incidents of inappropriate classroom behavior reported. CCRI is certainly not alone in facing these challenges, but CCRI does have a training program to help you recognize a potentially dangerous situation and show you how mitigate the chances of a violent event happening in your classroom. This 90-minute session will help you understand the causes of violence, how to identify potential problems and when and how to involve the college in the matter.

The training sessions will take place on three of the four CCRI main campuses the week before the spring semester begins.  To register for a session, please visit the Threat Assessment web site or contact Michael Cunningham, Dean of Students at mjcunningham@ccri.edu.

Managing Performance Expectations

Training for Managers and Supervisors
Turning Managerial Challenges Into Positive Results


Date/Time:  Thursday, March 24, 2016 @ 9:00 a.m. - 4:00 p.m.
Location:  Department of Administration, One Capitol Hill, Conference Room A,
2nd Floor, Providence, R.I.

Our supervisors are faced with the every day responsibility of effectively managing their employees.  Managing Performance Expectations - Turning Managerial Challenges into Positive Results is a training program developed by the Department of Administration to train all levels of managers on how to identify and communicate performance expectations to their subordinates and to turn those managerial challenges into positive results. Our goal is to train and assist our managers in solving problem behavior while focusing on respect and responsibility.

During this training, you will:
  • Have the opportunity to take a break from your work day, stop and take a hard look at your workforce and plan how to address the managerial challenges you face.
  • Learn about the tools available and how to apply them to practical situations.
  • Be inspired to try new ideas and new solutions to your problems.
  • See new ways of handling situations.
  • Learn about our union contract obligations.
  • Become aware of resources available to assist you when help is needed.
  • Learn from the people around you.
At the end of this training, you will:
  • Get your supervisory responsibilities under control.
  • Achieve the needs of your organization from your employees.
  • Lead and motivate the members of your work group to do their best.
  • Assess performance and take appropriate corrective action when problems occur.
The Trainers:
  • William Patenaude, Department of Environmental Management, Certified Myers-Briggs Instructor
  • Melanie Marcaccio, Department of Administration, Acting Personnel Administrator


Please email Michelle O'Brien at mobrien@ccri.edu to register or to learn of upcoming workshop dates.

This page developed and maintained by The Office of Human Resources. Send comments and suggestions to humanresources@ccri.edu.


Last Updated: 1/25/16