Providence, RI -- The Community College of Rhode Island (CCRI) and Citizens on Tuesday announced the launch of the Banking Micro-Pathway, a new workforce development initiative designed to prepare Rhode Islanders for entry-level careers in the financial services industry.

Developed in partnership with Education Design Lab (EDL), the program is also supported by Bank of America, Centreville Bank, Washington Trust, and BankNewport reflecting a strong industry-wide commitment to expanding opportunity and strengthening Rhode Island’s talent pipeline.

“This pathway is a powerful example of what’s possible when banks, educators, and workforce leaders come together with a shared purpose,” said Keith Kelly, Rhode Island President, Citizens. “By collaborating across institutions, we are helping Rhode Islanders build the skills and confidence to succeed in meaningful careers that will continue to evolve. Citizens is proud to lead this effort in our home state, not just as a bank but as a partner in shaping the future of financial services.”

According to industry research, Rhode Island’s banking sector is expected to add around 500 new jobs over the next five years, nearly half of which will be entry-level. Many of these roles are changing as artificial intelligence enhances how banks serve customers. By combining technical skills with customer service and problem-solving abilities, the Banking Micro-Pathway equips learners to thrive in jobs that require both digital fluency and human-centered expertise.

Offered through CCRI’s Division of Workforce Partnerships, the 15-week, part-time online program provides training in customer service, workplace communication, financial records, and data management. Graduates will be prepared for roles such as banking service representatives, tellers, and customer service specialists, and will receive direct employment support from program partners. The curriculum is designed to meet immediate hiring needs while preparing participants for careers that will continue to evolve as new technologies reshape the industry.

“At CCRI, we are proud to partner with the Ed Design Lab, Citizens and our banking colleagues to create pathways that meet Rhode Islanders where they are and connect them to meaningful careers,” said Dr. Rosemary Costigan, President, CCRI. “This micro-pathway is a powerful example of how education and industry can come together to build a more resilient workforce.”

The program is open to Rhode Island residents with a high school diploma or GED and is designed to support diverse, career-changing, and entry-level workers seeking family-sustaining jobs. Participants will also have the opportunity to continue their education through stackable pathways into CCRI’s Business Certificate and Degree programs.

“The Banking Service Representative Micro-Pathway is a timely and strategic response to workforce needs in our industry,” said Gregory Derderian, President, RIBA. “RIBA is proud to support this initiative, which not only strengthens our talent pipeline but also opens doors for individuals seeking stable, rewarding careers in banking.”

Citizens recently announced a $20 million workforce development commitment over three years to strengthen programs like this across its footprint. The investment is designed to address current workforce gaps and create long-term opportunities, with a focus on digital skills, adaptability, and the human qualities that remain essential in a tech-enabled future. By preparing job seekers to succeed in an industry where AI is enabling faster service, deeper personalization, and new types of roles, the Banking Micro-Pathway ensures Rhode Islanders are ready for both today’s opportunities and tomorrow’s innovations.

For more information about the program, visit CCRI’s Banking Pathway page