Accessibility Assistants

Stuck on a particular document or file? You might need an Accessibility Assistant.

Why Submit a Ticket?

Accessibility Assistants help faculty and staff ensure course materials are accessible to all students, including those with disabilities.

Submitting a ticket through our Faculty Accessibility Support Request form allows us to:

  • Support students with approved accommodations
  • Help meet accessibility and compliance requirements
  • Improve the usability of materials across your course

If you’re unsure whether content is accessible, submitting a ticket early allows us to assist proactively.

What Accessibility Assistants Do

Accessibility Assistants support faculty by:

  • Remediating course materials (PDFs, Word files, PowerPoints, etc.)
  • Reviewing content for common accessibility barriers
  • Creating or coordinating alternative formats when needed
  • Working with other departments on complex requests
  • Communicating progress and updates through the ticketing system

Our goal is to support instruction and not interrupt it.

When Should I Submit a Ticket?

You should submit a ticket if:

  • Your Blackboard Ally score is not at 100%
  • You’ve attended a training, or have reviewed our on-demand training offerings, and still need help
  • A student requires accessible course materials
  • You are using scanned documents, PDFs, or slide decks, or videos that require captioning
  • You want a review before sharing content with students

If you are in doubt, please submit a ticket! We are happy to help.

Tickets will be prioritized for high-demand and online course sections. Anyone is welcome to access our accessibility resources on the CCRI website at any time. Also available to you are:

Who the Accessibility Assistants Are

Accessibility Assistants are trained staff who work collaboratively with faculty to support inclusive teaching. We are here to assist, advise, and problem-solve, not to police or evaluate.

Our Team:

Serena Entezary, Team Lead and Accessibility Assistant

Alexis Toliver, Accessibility Assistant and Tester, who can help you with testing digital resources such as textbooks

Get Started

Submit a request through the Faculty Accessibility Support Request form.

Questions? Contact us at [email protected]

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