CCRI Student Account Password Setup

Introduction

This guide will help you set your initial CCRI account password using Microsoft’s Self-Service Password Reset (SSPR).

Before You Begin:

  • Make sure you know your full CCRI student email address ([email protected]).

  • If you do not know your CCRI student email address, use the Username Lookup Tool 

  • Microsoft will send a verification code to the personal email address you provided when applying to CCRI.

  • If this email is not on file or is outdated, submit the Authentication Reset Form before continuing. 

Step 1: Navigate to Microsoft SSPR

  • Navigate to ccri.edu

  • Select the Login drop-down menu → Reset Password for Students

Or go directly to: https://passwordreset.microsoftonline.com/

Step 2: Enter Your Information

  • Enter your full CCRI email address

  • Enter the characters from the Captcha image in the field below it

    • Note: Options next to the Captcha allow you to listen to the code or refresh for a new one

  • Click Next

Microsoft SSPR: Enter full CCRI email address and complete Captcha

If you see a “We’re sorry” page: This means we do not have a personal email on file for your account. Please submit the Authentication Reset form.

Step 3: Identity Verification

  • Under Verification Step 1, the option “Email my alternate email” will appear.

  • Verify that you have access to the registered email address (partially hidden for security)

  • Select Email to send the verification code.

Microsoft SSPR: Demonstration of sending verification code to alternate email address

If you do NOT have access to the registered email, submit the Authentication Reset Form

Step 4: Enter the Verification Code

  • Check your registered personal email inbox for the verification code

  • Enter the verification code in the field provided and click Next

SSPR: Enter Verification Code

Step 5: Set Your New Password

Password Requirements:

  • At least 14 characters

  • Must include at least 2 of the 3 complexity options:

    • Uppercase and lowercase letters

    • Numbers

    • Special characters: ~!@#$%^&*_-+=|(){}[]:;'<>,.?/`

If your password does not meet the requirements, you will see the message:
“Unfortunately, your password contains a word, phrase, or pattern that makes it easily guessable. Please try again with a different password.”

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