Course Outcomes

ADAS (Administrative Assistant)

CRPT (Court Reporting)

MEDL (Medical Office Administration)

OFTD (Administrative Office Tech.)

TRVL (Travel and Tourism)

ADAS-2410 Introduction to Parliamentary Procedures (3 Credits)

This course examines Parliamentary Procedures, based on Robert's Rules of Order. Knowledge of parliamentary procedures leads to more productive meetings and allows meeting minutes to be recorded adroitly and accurately. Key concepts include rules that govern meetings: quorums, general classification of motions required to bring business before the meeting participants, motions that are out of order, or motions that require a two-thirds vote. Students will learn meeting decorum, the procedures for the debate of issues, working in executive sessions, and creating reports that accurately reflect the business of the meeting.

As a result of this course a student will be able to:

• Create accurate and clearly written reports and minutes of meetings 
• Use clear verbal communication when working with an individual or a group 
• Create documents that identify and use evidence and ideas to demonstrate that logical conclusions were reached 
• Develop a system so that reports and minutes can be easily located 
• Develop documents that demonstrate ethical standards and reasoned decisions 

ADAS-2420 Customer Service Skills (3 credits)

This course will equip students with the knowledge and skills that will enable them to be a successful and proactive part of a customer service team. It is important that customer service representatives provide the highest quality customer care with every interaction. This course focuses on strategies for effective customer service, troubleshooting skills, call-handling procedures, call center metrics, incident management, communication skills, customer retention techniques, and call center processes. This course is a combination of theory and practice.

As a result of this course a student will be able to:

• Adopt the skills and techniques that deliver a positive customer experience
• Practice a customer-centered culture  
• Demonstrate a positive, confident, and professional approach to new and returning customers
• Deal effectively with difficult customers, turning their complaints into opportunities
• Maximize the value of customer interactions by using clear and consistent verbal and written communication 

ADAS-2430 Introduction to Events Management (3 credits)

This course introduces the process of planning, designing, and implementing a wide range of events from a meeting with just a few attendees to major expositions with thousands of visitors. Strategic planning, risk management, the event program, and event planning are key components of the course. Students will learn the food and beverage aspects of events as well as site planning and event promotion.

As a result of this course a student will be able to:

• Identify the steps in strategic planning / project management as they relate to events
• Explain the risk management and financial aspects of event planning
• Identify major trends in event and recreational management
• Identify the steps involved in planning an event's programming, including site planning and food and beverage decisions
• Explain the various ways events can be promoted before and during the event as means to build attendance and on-site activities

ADAS-2530 Office Tech and Procedures II (3 credits)

This course deals with the strategies and issues related to effective supervision of employees who work in an office environment. The relationship between office productivity and management activities such as planning, scheduling, organizing, implementing, evaluating and controlling is examined.

As a result of this course a student will be able to:

• Understand current trends in the business office and the need to adapt in an ever-changing business environment
• Use the Internet to research topics pertaining business situations
• Understand basic job responsibilities of the administrative professional
• Write and speak effectively in a business environment
• Understand and effectively use Microsoft Outlook Software Program
• Use effective interpersonal skills in a business environment
• Develop ability to analyze, evaluate, and exercise their own value judgment

ADAS-2570 Administrative Office Management (3 credits)

This course deals with the strategies and issues related to effective 
supervision of employees who work in an office environment. The relationship between office 
productivity and management activities such as planning, scheduling, organizing, 
implementing, evaluating, and controlling is examined.

As a result of this course a student will be able to:

• Understand current management principles
• Understand basic management practices, opportunities, and challenges in administrative 
  office management
• Understand the need for leadership and motivation skills as they pertain to the 
  administrative office manager
• Apply language skills (oral, written, and listening skills) effectively
• Research Internet for data pertaining to business office practices
• Produce accurate reports using computer technology in a variety of business
• Interact with others in groups or teams in ways that contribute to effective working 
  relationships and goals

ADAS-2580 Office Administration Cooperative Education I (3 credits)

This is a planned and supervised cooperative work experience that provides students with an opportunity to observe and participate in a work environment related to their academic interests. Students attend class on campus during weeks one through five then work approximately 13 hours a week in an approved Cooperative Work Experience Placement during weeks six through 15. (Prerequisites: Enrollment in Office Administration program and completion of 24 credits in that program, and 2.0 GPA or permission of instructor) Lecture 25 hours total, CO-OP: 130 hours total

As a result of this course a student will be able to:

• Develop critical thinking skills in self-assessment in order to make the right choices affection their careers>
• Devise strategies for building rapport in teamwork with a diverse workplace culture
• Learn how to use critical thinking in problem solving
• Develop techniques that build confidence in the resume writing and interviewing process

CRPT-1000 Steno Machine Shorthand Theory (3 credits)

This is an introductory course in steno machine shorthand writing. Students will learn proper positioning at the steno machine and how to properly set up and break down their machines. Students will learn how to depress each key and will memorize the keys on the stenographic machine. They will learn to write letters, combine letters to form new letters and words, and combine several letters to form phrases heard daily (brief forms). This is taught by writing words as they are heard phonetically. They will learn how to write numbers and punctuation on the steno machine. Realtime writing is taught in this class. My Realtime Coach™ is utilized for coursework and homework assignments. Proficient readback and transcribing steno notes into English is required. Individual and group coaching is provided, as needed. Extensive practice hours outside of classroom is essential to being successful at learning the stenographic machine. Students will be tested online via My Realtime Coach™ and are required to achieve 40 words per minute by the end of this class.

As a result of this course a student will be able to:

• Demonstrate how to set up, position the stenographic machine, and breakdown the machine
• Demonstrate memorizing the keys on the stenographic machine
• Demonstrate writing phonetically
• Demonstrate how to write letters, numbers, punctuation, words, and brief forms for words heard daily
• Demonstrate how to utilize My Realtime Coach™ for classwork, homework assignments, and testing
• Demonstrate how to read back steno notes
• Practice timed dictation via My Realtime Coach™ of speeds beginning at 20 words per minute and increasing to 40 words per minute

CRPT-1010 Legal Terminology (3 credits)

This course offers an introduction to legal terminology as it relates to the work of court reporters. Definitions, spelling, and pronunciation of legal terms, basic court procedures, and court rules and guidelines are key components of this course. Students will develop a working knowledge of the language commonly used in the legal profession during courtroom and other legal proceedings.

As a result of this course a student will be able to:

• Define and correctly spell, pronounce, and use terms that are utilized in the legal environment.
• Demonstrate an understanding of legal procedures and court requirements
• Demonstrate an understanding of the civil court system
• Demonstrate an understanding of the criminal court system
• Demonstrate an understanding of the courtroom, the roles of the attorneys, judges, and court reporters
• Recognize legal terminology that falls in multiple areas of law effectively

CRPT-1100 Text Editing for Court Reporters (3 credits)

This course provides a comprehensive study of text editing skills practiced by Court Reporters. Emphasis is placed on grammar, punctuation, capitalization, sentence structure, proofreading, and editing.

As a result of this course a student will be able to:

• Develop editing and proofreading skills
• Apply basic grammar and punctuation rules.
• Use abbreviations, capitalization, and number expressions correctly
• Use reference materials to determine correct grammar rules
• Apply proper apostrophe rules
• Create essays using proper grammar and all punctuation rules
   

CRPT-1110 Court Reporting and Computer Aided Technologies I (3 credits)

In this course, students will learn the features and how to operate the Case CATalyst™ software. Students will be building and maintaining their personal dictionary. Students will learn to read and name their files and transcribe their notes. Students will be writing from 40-60 wpm on the stenograph machine and be required to pass two separate tests of Question & Answer testimony at 60 wpm. Proficient read back from their notes is required. My Realtime Coach™ is utilized for homework assignments in this class.

As a result of this course a student will be able to:

• Learn the set-up of Case CATalyst™, create user files, and learn and navigate the CATalyst™ Windows Screens
• Demonstrate basic transcript production, including reading, translating, and editing steno notes
• Construct personal dictionaries, job dictionaries, and information updates
• Apply parentheticals  and indexing into transcripts and execute the modifications of layouts for basic transcript production
• Demonstrate the ability to achieve 60 wpm two tests of Q&A testimony and proficiency in read back of notes
• Create one essay on current events, legal or medical conversation

CRPT-1120 Court Reporting and Computer Aided Technologies II (3 credits)

This course builds on the skills students gained in Court Reporting & Computer Aided Technologies I. Students will learn to backup and restore jobs using the Case CATalyst™ software. Students will practice writing at speeds from 100-120 wpm of Q&A testimony. In addition to two voice-dictation Q&A, multi-voice dictation is introduced. Proficient read back from notes are required. To successfully complete this course, 95 percent accuracy for five minutes of dictation of two tests of Q&A at 100 wpm is required to successfully complete this course. My Realtime Coach™ will be utilized for homework assignments.

As a result of this course a student will be able to:

• Apply new brief forms and phrases
• Develop knowledge in number usage using number drills
• Practice dictation weekly, both live and  via My Realtime Coach™ software at increased speeds up to 100 wpm in Q & A
• Demonstrate how to backup and restore jobs
• Develop proficiency in applying the rules of grammar, spelling, and punctuation as previously taught in Text Editing for Court Reporters course
• Demonstrate 95 percent accuracy from 5 minutes of dictation of 2 tests of Q&A at 100 wpm
• Employ multi-voice dictation

CRPT-1130 Court Reporting and Computer Aided Technologies III (3 credits)

This course continues to build on what was taught in the Court Reporting & Computer Aided Technologies I and II classes. Number conversions will be introduced within the Case CATalyst™ software. Students will be writing on the stenographic machine at a higher level with dictation speeds ranging from 100-140 wpm. Q&A advanced terminology dictation and doctor’s testimony are also introduced. To successfully complete this course, 95 percent accuracy from five minutes of dictation of two tests of Q&A at 140 wpm is required to complete this course.

As a result of this course a student will be able to:

• Perform new brief forms and phrases
• Demonstrate Proficiency in number conversations
• Practice dictation both live and via My Realtime Coach™ at increased speeds between 100-140 wpm
• Perform Q&A advanced terminology dictation of doctor testimony, engineering, and other technical testimonies
• Develop proficiency in applying the rules of grammar, spelling and punctuation previously taught in the Text Editing for Court Reporters course
• Demonstrate 95 percent accuracy from 5 minutes of dictation of two tests of Q&A at 140 wpm

CRPT-1140 Court Reporting and Computer Aided Technologies IV (3 credits)

In this course, students continue to focus on increasing their writing speed. Dictation is given at speeds of 140-180 wpm. In addition to Q&A dictation, Jury Charge and Literary dictation are introduced in this course. Students will learn how to modify layouts and manage jobs within the Case CATalyst™ software. To successfully complete this course, 95 percent accuracy from five minutes of dictation of Literary 140 wpm, Jury Charge at 160 wpm, and Q&A at 180 wpm is required to successfully complete this course.

As a result of this course a student will be able to:

• Apply and learn new brief forms, phrases, and use number drills
• Perform Literary and Jury Charge dictation
• Perform Literary 140 wpm, Jury Charge 160 wpm, and Q&A 180 wpm dictation, both live and via My Realtime Coach™
• Perform and pass one test of Literary at 140 wpm, one test of Jury Charge at 160 wpm, and one test of Q&A at 180 wpm
• Apply reading, translating, and editing steno notes using Case CATalyst™
• Demonstrate proficiency in the use of grammar, spelling, and punctuation to produce quality transcripts
• Modify layouts and manage jobs with the Case CATalyst™ software

CRPT-1150 Court Reporting Procedures (3 credits)

This course will focus on freelance and official courtroom procedures. Instructions include the role of the court reporter in depositions and in the courtroom, marking and handling of exhibits, swearing in witnesses, and handling interruptions. Interaction with judges, attorneys, and courtroom staff will also be covered. Proper dress and professionalism will be emphasized.

As a result of this course a student will be able to:

• Demonstrate how to mark and handle exhibits in courtroom
• Perform the swearing in of witnesses
• Demonstrate proper dress and professionalism in the courtroom
• Demonstrate proper and professional interactions with judges, attorneys, and courtroom staff
• Perform court reporting procedures as a court reporter in a free-lance setting or an official courtroom
• Perform all duties relating the transcription of depositions

CRPT-1160 CART and Captioning for the Advanced Court Reporter (3 credits)

In this course, students are given Literary, Jury Charge, and Q&A dictation at speeds of 180-225 wpm. To be successful in this course, 95 percent accuracy from five minutes of dictation of Literary at 180 wpm, Jury Charge at 200 wpm, and Q&A at 225 wpm is required to complete this course. Students will be taught the role of the court reporter in the varied areas where Computer Access Realtime Translation (CART) and captioning are used and will have an opportunity to practice alongside a certified court reporter.

As a result of this course a student will be able to:

• Demonstrate 95 percent accuracy from five minutes of dictation of Literary at 180 wpm, Jury Charge at 200 wpm, and Q&A at 225 wpm
• Utilize CART and captioning technologies as used in the Court Reporting field
• Create one essay on current events, legal or medical conversation
• Evaluate professional Court Reporters performing their duties in the various areas in Court Reporting such as the judicial and freelance fields

MEDL-2350 Medical Terminology (3 credits)

This course introduces medical, diagnostic, symptomatic and surgical terms. Literal definitions and spelling are stressed.

As a result of this course a student will be able to:

• Identify and define medical word roots, combining forms, suffixes, and prefixes
• Define unfamiliar words by analyzing word elements
• Develop proficiency pronouncing and spelling of medical words
• Describe the major diseases and disorders affecting each body system
• Evaluate and interpret medical records

MEDL 2385- International Classification of Diseases – Clinical Modifications ICD-CM (1 credit)

This course familiarizes students with the latest volume of the World Health Organization - International Classification of Diseases and Clinical Modification medical diagnostic codes (ICD-CM) manual. This course includes an overview of the format of the ICD-CM manual and is combined with an understanding of diagnostic coding fundamentals, medical coding conventions and guidelines. Note: Please seek permission of instructor to register if prerequisite is not met.

As a result of this course a student will be able to:

• Students will learn what ICD-CM is and the importance to health care providers, insurance organization and the personal and societal healthcare impact of ICD-CM coding
• Students will learn & understand the format and organization of the ICD-CM manual
• Students will learn to what constitutes and how to identify correct ICD-CM codes based on physician diagnostic documentation
• Students will apply the proper coding process to identify appropriate ICD-CM codes
• Students will use critical thinking skills to understand medical coding provider notes to assign the appropriate ICD-CM code to a patient’s health care record
• Students will apply proofreading skills via proper code analysis and selection

MEDL 2390 - Fundamentals of Medical Coding  (4 Credits)

The Fundamentals of Medical Coding course is designed to introduce students to the concepts of medical diagnostic and procedural coding using the latest editions of WHO-ICD-CM, AMA CPT®, and CMS-HCPCS II medical coding manuals. The course will cover topics including the organization of each manual, how to locate and determine the respective medical codes, and how to review medical coding guidelines for accurate patient medical record documentation. HIPAA laws and regulations related to patient privacy will also be introduced.

Prerequisite(s): MEDL 2350 (may be taken concurrently)

As a result of this course a student will be able to:

• Understand the format and organization of the WHO ICD-CM, AMA CPT ® and CMS HCPCS II manuals.
• To determine what constitutes and how to identify correct ICD-CM codes and CPT Procedural Codes based on physician diagnostic documentation.
• Apply the proper coding process to accurately identify medical procedural codes.
• Explore the personal and societal impact of medical coding in the healthcare environment.
• Understand the basic aspects of the ACA (Affordable Care Act) and related HIPAA (Health Insurance Portability and Accountability Act) laws and the relationship to a patient's medical insurance and a patient's medical privacy and confidentiality rights.
   

MEDL 2410  - Fundamentals of Medical Insurance Billing and Electronic Medical Records (4 Credits)  

In this course, students will learn the fundamentals of Medical Billing and Electronic Medical Records. The course introduces the essential aspects of medical billing used in provider-based medical practices. This includes a review of the CMS-1500 claim form. Students will participate, complete, and prepare for the NHA CBCS (Certified Billing and Coding Specialist) online program, and prepare to take the NHA CBCS exam. The basics of Electronic Medical Records are also covered along with the fundamental aspects of EMR operations and management. Students will participate, complete, and prepare for the NHA CEHRS (Certified Electronic Health Records Specialist) online program, and prepare to take the NHA CEHRS exam. Prerequisite(s): MEDL 2390 (may be taken concurrently)

As a result of this course a student will be able to:

• Learn and understand the CMS-1500 form
• Complete several samples CMS-1500 forms related to the various billing processes including the physician's office or other related healthcare settings
• Understand and apply ICD (Diagnostic) and CPT (Procedure) codes and their relationship to accurate medical billing processing via the CMS-1500 form
• Evaluate HIPAA requirements related to patient privacy and the sharing of patient information
• Prepare and take the NHA CBCS Certification Exam.
• Operate administrative features and functions of an Electronic Medical Records system
• Record mock patient demographic and clinical data into the EMR system
• Create basic financial reports and productivity-related clinical reports

MEDL 2420  - Practical Applications in Professional Medical Coding  (4 Credits)  

This course advances the student’s knowledge of the Current Procedural Terminology (CPT), International Classification of Diseases (ICD), and Healthcare Common Procedure Coding (HCPC) code sets and outlines the application of the fundamentals of coding and documentation in the physician’s practice. This course prepares students for the American Academy of Professional Coders CPC Certification Examination.

As a result of this course a student will be able to:

• Students will complete multiple AAPC sample test questions in preparation for the AAPC – CPC exam
• Students will learn test preparation techniques by understanding various forms of test questions and how answer test questions under time constraints
• Students will apply proper coding processes and critical thinking skills to identify appropriate ICD-10–CM, CPT and HCPCS II codes related to medical provider documentation and the relationship to the patient medical record and provider medical reimbursement
• Students will review HIPAA rules and regulations related to patient confidentiality
• Prepare and take the NHA CEHRS Certification Exam

MEDL 2430- Electronic Medical Records and Practice Management (3 Credits)

This course prepares students for employment within health care facilities. Topics include fundamentals of electronic medical records (EMR) management, integration of patient and provider information, clinical documentation, and effective office communication via an EMR system. This course will also prepare students to take the National Health Care Association’s Certified Electronic Health Records (CEHRS) Assessment to become CEHRS certified. Prerequisite(s): MEDL 2385 and MEDL 2390 (may be taken concurrently)

As a result of this course a student will be able to:

• Students will gain and understanding of basic & advanced medical billing concepts
• Students will identify various types of third-party medical insurance payers
• Students will review basic audit & accounting procedures related to medical billing
• Students will gain an understating of HIPAA and compliance requirements related to patient privacy and the sharing of patient information
• Students will learn about and understand the CMS-1500 form
• Students will accurately complete sample CMS-1500 in various billing settings
• Students will understand and apply ICD (Diagnostic) and CPT (Procedure) codes and their relationship to accurate medical billing processing via the CMS-1500 form
• Students will complete the National Health Care Association (NHA) Certified Billing & Coding Specialist (CBCS) Program
• Students will prepare for and take the NHA CBCS Certification Exam

MEDL 2910  - Medical Cooperative Work Experience  (3 Credits)  

This is a planned and supervised cooperative work experience. Students are placed in a medical office during their last semester for the purpose of observing the operations and routines of that office. The opportunity to perform tasks required in a medical office is provided. Students attend class on campus during weeks one through five then work approximately 13 hours a week in an approved cooperative work experience placement during weeks six through 15. 

As a result of this course a student will be able to:

• Develop critical thinking skills in self-assessment in order to make the right choices affecting their careers
• Develop good communication skills-listening; writing; and speaking
• Devise strategies for building rapport in teamwork within a diverse workplace culture
• Learn how to use critical thinking skills in problem solving
• Develop techniques that build confidence in the resume writing and interviewing processes

OFTD-1120 Microcomputer Keyboarding (3 credits)

This course is designed for business use. It emphasizes proficiency in touch-typing keyboard mastery, proper typing techniques and the development of speed and accuracy. It also provides practice in applying these skills to document formatting such as centering and business letters. Individualized instruction units are given throughout the course. A minimum typing speed of 15 wpm is required to pass this course.

As a result of this course a student will be able to:

• Demonstrate keyboarding skills acceptable for business use
• Demonstrate the proper reach techniques for all alphabetic and number/symbol keys using the touch method
• Demonstrate use of space bar, return keys, tab key and other significant keys associated with keyboard
• Demonstrate proper keyboarding technique while applying keyboarding skills
• Keyboard straight copy for 5 minutes with a minimum proficiency rate of 15 net words per minute

OFTD-1140 Office Technology and Procedures I (3 credits)

This course is designed to provide students with a basic background in the rapidly expanding applications of office technology, including an introduction to telework telecommunications, Web research, online projects, PowerPoint presentations and Outlook. In addition, students develop their communication skills and learn about proper business attitudes with an emphasis on developing soft skills (people skills), critical thinking and problem-solving skills.

As a result of this course a student will be able to:

• Understand their role in the structure of business organizations
• Develop human relation skills to enable them to function effectively as an office team member
• Manage time and work efficiently
• Understand the impact of integrated office technology in the office environment
• Schedule appointments and set up meetings
• Make travel arrangements
• Process and distribute the 'product'—information

OFTD-1160 Basic Keyboarding Mastery (2 credits)

This course is designed for the personal development of keyboarding skill.  it is intended for the beginning student and those who have had a minimum of keyboarding instruction.  The major objectives are to develop touch control of the keyboard and proper typing techniques, build basic speed and accuracy skills and provide practice in applying these beginning skills to basic document formatting.

As a result of this course a student will be able to:

• Demonstrate keyboarding skills acceptable for personal use
• Demonstrate the proper reach techniques for all alphabetic and number/symbol keys using the touch method
• Demonstrate proper use of space bar, return keys, tab key and other significant keys associated with keyboard
• Demonstrate proper keyboarding technique while applying keyboarding skills
• Produce 1-, 2-, and 3-minute timed writing with a limited number of errors

OFTD-1250 Office Accounting (3 credits)

This course develops the office worker's understanding of the basic procedures used in keeping a set of accounting records in a service business. Basic accounting principles are covered along with their implementation in an electronic office system.

As a result of this course a student will be able to:

• Organize and set up a chart of accounts
• Journalize transactions according to the rules of debit and credit
• Post journal transactions to the ledger
• Prepare a trial balance with adjustments to the worksheet
• Prepare financial statements from the worksheet

TRVL 1015  - Introduction to Travel, Tourism and Hospitality  (3 Credits)  

This course is an introduction to the travel, tourism, and hospitality industry. It explores the structures, products and services of industry suppliers, such as transportation companies, attractions, hotels and other lodging providers, and of marketing organizations, such as travel agencies, tour packages and destination-promotion organizations. The course provides students with an overview of this specific area of study with an emphasis on industry trends and future developments, terminology and an understanding on interrelationships of the three.

As a result of this course a student will be able to:

• Describe the economic size of the travel, tourism and hospitality industries
• Explain how the tourism industry is organized
• Describe the skills needed for most positions in the travel, tourism and hospitality industry
• Identify major trends in the travel, tourism, and hospitality industry

TRVL 1020  - Destination Geography  (3 Credits)  

The major purpose of this course is to familiarize the student with basic travel geography as it relates to the travel and tourism industry. Major attractions of various countries at specific times, including cultural, industrial, historical and artistic displays are emphasized; and seasonal attractions such as festivals, camping and sports, etc., are also included. 

As a result of this course a student will be able to:

• Explain the historical development of tourism and recreation and a minimum of four factors responsible 
  for that development, with modern era references
• Describe a minimum of two major tourism destinations for each country studied
• Explain two special issues related to tourism popularity evident at each destination
• Demonstrate place-name geography map skills for a minimum of 100 destinations and /or physical 
  features and manmade attractions
• Identify major worldwide tourism destinations
• Develop an understanding of geographic concepts as related to the tourism industry

TRVL 1025  - Principles of Food and Beverage Management (3 Credits)  

This course introduces students to the basic principles of food and beverage management. Students will learn concepts related to product purchasing, receiving, storing and issuing; and quality food production standards. Managing buffets, banquets and catered events and standardizing recipes are also addressed.

 As a result of this course a student will be able to:

• Describe how to standardize recipes for a specific organization
• Explain each of the steps in an effective product receiving process
• Understand how managers develop job standards and job descriptions an how to properly evaluate performance
• Explain basic product ordering procedures

TRVL 1035  - Travel Sales and Tour Planning  (3 Credits)  

This course covers the essentials of tour planning and selling travel products. Topics include tour operations, components of a tour, tour management positions, and characteristics of professional tour guides. Customer service and sales are also reviewed in respect to researching and recommending appropriate travel products such as tours and cruises.

As a result of this course a student will be able to:

• Discuss the relevance of the travel and tour industry
• Differentiate the concepts of tour planning, guiding and escorting
• Demonstrate the skills necessary to identify sales and marketing strategies for travel professionals
• Create an Independent Tour Package

TRVL 1045  - Lodging Management and Guest Service (3 Credits)  

This course is designed to provide students with a basic understanding of front office operations within the hospitality industry. Topics include hotel classification and organization, the front office guest cycle, security, housekeeping operations, and revenue management. Students will also take participate in the Guest Service Gold program and take the corresponding exam to earn their Guest Service Gold certificate through the American Hotel and Lodging Association. Students will also tour a local hotel.

 As a result of this course a student will be able to:

• Classify hotels in terms of their levels of service, ownership and affiliation
• Describe how hotels are organized and explain how functional areas within hotels are classified
• Summarize front office operations during the four stages of the guest cycle
• Identify typical service requests that guests make at the front desk
• Explain the concept of revenue management

TRVL 1100  - Hospitality and Travel Technology (3 Credits)  

This introductory course provides students with comprehensive knowledge of technological systems available in the hospitality and travel and tourism industry. Students gain a basic understanding in the use of property management systems, point of service systems, and global distribution systems (SABRE). Students will have the opportunity to practice programs using simulation software.

 As a result of this course a student will be able to:

• Understand the technology available in the Travel and Tourism and Hospitality industry.
• Create a hotel reservation using a Property Management System.
• Demonstrate basic sales functionality using a Property Management System.
• Perform basic flight lookup using a Global Distribution System.
• Interpret a completed PNR (passenger-name record)

TRVL 1125  - Introduction to Sport Management (3 Credits)  

This course is an introduction to the management of youth, high school, college, recreational, international, and professional sports. Key areas of study include the history of sport; financial, economic, legal, and ethical aspects of sports; facilities management and related support industries; sport agency; sport sponsorship; the sporting goods and licensed products industries; event management; recreation management; and more.

As a result of this course a student will be able to:

• Describe the management of sport at all different levels of skill from youth sports through to professional sports
• Explain the financial, economic, legal, and ethical aspects of sport
• Describe the management of sport facilities and the different aspects of the related support industries
• Identify major trends in event and recreational management
• Analyze how sport agency, sport sponsorship, and licensed products have an impact on the management of sport

TRVL 1145  - Introduction to Casino Management (3 Credits)  

This course analyzes the operations of casinos, and examines the many internal and environmental cultures that surround and make up the casino. Students will study the structures of the casino organizations into departments and their function. Attention will be placed on the casino resort and the organization and function of the casino hotel, food and beverage department, meetings and conventions, and entertainment divisions. Students will also visit a local casino.

As a result of this course a student will be able to:

• Understand the organizational structure of a typical casino
• Learn the functions of the departments within that organizational structure
• Understand how the casino hotel functions with the overall casino organization
• Be familiar with the various cultural trends that casinos have evolved through to today

TRVL 2030  - Conference and Convention Planning (3 Credits)  

This course develops an understanding of the skills required to plan and conduct successful meetings and conventions. Topics covered include setting up timetables, selecting meeting sites, negotiating, menu planning and budgeting.

As a result of this course a student will be able to:

• Explain such marketing concepts as market segmentation, positioning and target marketing
• Differentiate between sales and marketing and tell why marketing is essential to the success of hotels and restaurants
• Recognize ideas, terminology and steps associated with developing and implementing a marketing plan
• Describe the kinds of meetings held by associations and the characteristics of each
• Identify key corporate decision makers and detail ways in which sources of business can be located
• Describe the types of meetings held by each and the factors that influence site decisions
• Argue for the various types of media used to advertise to meeting planners
• Examine how to negotiate contracts with meeting planners that benefit both the hotel and the group
• Know the importance of standardizing contracts and be able to detail how multiple-meeting contracts are negotiated

TRVL 2580  - Travel, Tourism and Hospitality Workplace Experience  (3 Credits)  

This is a planned and supervised cooperative work experience that provides students with an opportunity to observe and participate in a work environment related to their academic interests. Students attend class on campus during weeks one through five then work approximately 13 hours a week in an approved Cooperative Work Experience Placement during weeks six through 15.

As a result of this course a student will be able to:

• Develop critical thinking skills in self-assessment in order to make the right choices
• Develop good communication skills-listening; writing; and speaking
• Devise strategies for building rapport in teamwork within a diverse workplace culture
• Learn how to use critical thinking skills in problem solving 
• Develop techniques that build confidence in the resume writing and interviewing processes