Username/Password

What is my MyCCRI username and password?

Please visit the Important Login Information page and follow the steps to activate your MyCCRI account.

Why am I getting the message "can't find user id" on the User Name Lookup Page?

There are several reasons why this might occur:

  • If you are a new employee, your information might not be included in the employee database yet or you may need to activate your account. Doing the username lookup will activate your account. Please visit the Important Login Information for instructions on Finding Your Username. Once you complete the username lookup, it will take 30 minutes for your account to be processed.
  • If you are a new student and haven't enrolled or been accepted in a degree program yet you will need to activate your account. Doing the username lookup will activate your account. Please visit the Important Login Information for instructions on Finding Your Username. Once you complete the username lookup, it will take 30 minutes for your account to be processed.
  • If you are a student and haven't attended classes at CCRI in the last two academic years (in this case your account is deleted) you will need to reactivate your account. To reactivate your account, please visit the Important Login Information for instructions on Finding Your Username. Once you complete the username lookup, it will take 30 minutes for your account to be processed.
  • If you are a student, either your Social Security number or your date of birth on file with CCRI is incorrect. Please contact the Office of Enrollment Services at 401-825-2003 to verify that information on file is correct.
  • Make sure that you have typed in your ID number (S.S. # or CCRI ID Number) and Password correctly; refer to Login Information for step by step instructions.

If you are an active student (enrolled in classes) and still get this message, please contact the Help Desk at 825-1112 or helpdesk@ccri.edu.

Why can't I login to MyCCRI?

If you are using the correct username and password to login and still receive a message that your session has expired make sure you are using Microsoft Internet Explorer 11, Mozilla Firefox, or Apple Safari. Other web browsers like Google Chrome or Microsoft Edge may have issues.

Why am I locked out from my MyCCRI account?

Again, several unsuccessful attempts by entering the wrong password to login will lock you out from your account for approximately 1 hour. Try again later or call the IT Help Desk at 825-1112 to have your account re-enabled.

How do I change my MyCCRI Password?

We recommend you change your password frequently to keep your account safe from intruders.

I do not remember my password, what do I do?

  • Try the CCRI IT Self Service Password Management Tool. To use this tool, you will need be enrolled in RAVE with an active cellphone number or email address.
  • You can request a password reset in person, at the Academic Computer Labs at any of the following campuses.
    • Flanagan Campus Lincoln, RI - Room 2308 - 401-333-7180
    • Knight Campus Warwick, RI - Room 2109, 2110, 2112 - 401-825-2334
    • Liston Campus Providence, RI - Room 1216 - 401-455-6057
    • Newport Campus Newport, RI - Room 253 - 401-851-1703
  • If you are unable to visit an Academic Computer Lab on campus you may use the CCRI Account Password Reset Form. Complete the form, attach a clear and readable copy of your photo id and you may email or fax it to the address located at the top of the form.

This page developed and maintained by the Information Technology Department. Send comments and suggestions to helpdesk@ccri.edu .


Top
Last Updated: 5/21/18