The Help Desk group is responsible for repairing supported hardware. If you need service, please call the Help Desk at x1112 and describe the symptoms. When you make the call to report the problem, please be prepared to provide the CCRI tag number which indicates both the college ownership and the warranty or maintenance agreement for the computer. The problem will then be assigned to an appropriate staff member who will determine whether the problem will be handled by Information Technology staff or by an outside maintenance vendor. The next step will be to either administer the service or contact the outside vendor.
A staff member will make the initial contact for repair requests within 2 working days. The length of time it takes to repair the equipment will depend upon the nature of the problem. Every effort will be made to resolve the problem as soon as possible but at times it might take longer than anticipated due to parts shortages or difficult problems. Another computer or the needed part will be loaned, based on availability, until the equipment is repaired. Please note that this service is available when and if Information Technology has the part or a PC to loan.
Servicing personally owned computers is outside the scope of Information Technology, however we recommend the following:
If the computer is still under warranty, you should contact the vendor where purchased and return it to them for repair.
If the computer is out of warranty, you can take it to any local computer repair shop.