Viruses on CCRI Computers

The majority of faculty and staff computers are protected from viruses with the Sophos AntiVirus software.

If a virus has been detected and quarantined, please follow the steps outlined below:

Dealing with suspicious files in quarantine
Instructions and Screenshots
Step 1

Open Sophos by double clicking on the blue shield in the system tray

image of the Sophos icon

Step 2

The Sophos Endpoint Security and Control window will open

image of the Sophos Endpoint Security and Control window

Step 3
From the Sophos Endpoint Security and Control Window, click Manage quarantine items.
image of the quarantine screen
Step 4
In the Quarantine manager page, click the drop-down arrow on the Show box, and select Suspicious files.
image of the quarantine manager
Information about each item:
  • Name displays the identity that Sophos Anti-Virus has detected. To learn more about the suspicious file, click the identity, and Sophos Anti-Virus connects you to the analysis of the suspicious file on the Sophos website.
  • Details displays the name and location of the item. If the item is associated with a rootkit, it is displayed as “Hidden”.
  • Available actions displays actions that you can perform on the item. Unless the item is hidden, there are three actions: Authorize, Delete and Move, described below. If you click one of the actions, the action is performed on the item, following confirmation. Hidden files can only be authorized.
Dealing with the suspicious files
  • Select all/Deselect all
    Click these buttons to select or deselect all the items. This enables you to perform the same action on a group of items. To select or deselect a particular item, select the check box to the left of the item type.
  • Clear from list
    Click this to remove selected items from the list, if you trust them. This does not delete the items from disk, however.
Perform action
  • Click Authorize to authorize the selected items on the computer, if you trust them. This adds the items to the list of authorized suspicious items so that Sophos Anti-Virus does not prevent them from being accessed.
  • Click Delete to delete the selected items from your computer. Use this function with care.
  • Click Move to move the selected items to another folder. The items are moved to the folder that was specified when cleanup was set up. Moving an executable file reduces the likelihood of it being run. Use this function with care.

This page developed and maintained by the Information Technology Department. Send comments and suggestions to .

Last Updated: 11/22/17