Sophos FAQs

What is Sophos Anti-virus?

Sophos Anti-Virus is an award winning anti-virus program that protects your computer from viruses that may try to enter your computer via email, downloads or disk media.

How do I open the Sophos Anti-virus program?

Right click the Blue Shield in the system tray, near the time, and then select Open Sophos Anti-virus.

How do I keep Sophos up-to-date so that it always scans for the latest viruses?

Sophos is setup to automatically check every 60 minutes for the latest virus updates. To manually check for updates, right click on the Blue Shield in the system tray and select Update now.

How do I manually scan for viruses on my computer?

If you wish to perform a scan, right click on the Blue Shield in the system tray, select Open Sophos Anti-Virus and then select Scan my computer

What does the red x on the shield mean?

Your updates have not successfully installed. Please try to update again by double-clicking on the Blue Shield. If you are not able to get the updates, please call the Help Desk at 401.825.1112.

What should I do when I get the pop-up message on my screen about a virus?

There is a link inside the warning that you can click on to find out about the virus that the warning is telling you about. Click on the link and follow the directions for removal of the infection. Then close the warning.

How do I scan removable media?

Sophos can scan removable devices such as a USB drive or memory card.

  • Right click on the Sophos icon in the system tray
  • Select Open Sophos Anti-Virus
  • Click Setup a new scan
  • Give the scan a name
  • Select the drive that you would like to scan
  • Click Save and Start to run the scan

How do I run a non-scheduled scan of my PC?

  • Right click on the Sophos icon in the system tray
  • Select Open Sophos Anti-Virus
  • Select Scan my computer

Why are there colored lines appearing on the Sophos icon?

The colored lines appear to be moving up and down the Sophos icon during auto-updates. When an auto-update occurs Sophos checks for new IDE files, Virus identity files (IDE) , which contain virus identities that allows Sophos to detect and disinfect the latest viruses and other malicious software.

Why has the Sophos icon disappeared?

The Sophos icon disappears during some auto-updates. It should reappear within a minute. This occurs when the auto-update process provides more Sophos changes beyond the latest IDE files, files that contain virus identities, which allows Sophos to detect and disinfect the latest viruses and other malicious software. If the Sophos icon fails to reappear call the IT Help Desk at 825.1112.

Why is Windows Security Center reporting that my anti-virus protection is out of date?

Confirm Sophos is up to date.

  1. Open Sophos by right clicking on the Blue Shield in the system tray
  2. Select Open Sophos Anti-Virus
  3. Look in the upper left corner under "Status" to view the last updated date and time.
  4. If the last update time is today, your Sophos program is up-to-date.
  5. If the last update time is over two days old, close Sophos and follow step 6.
  6. Double click the Blue Shield to start a manual update.
  7. Once the update completes, open Sophos again and check the last updated date and time.
  8. If the last update time is not today, call the IT Help Desk at 825.1112

Why is my Sophos Anti-Virus shield grey?

With Sophos open,

  • Click on Configure Sophos Anti-Virus
  • Click on the Configure menu
  • Select On-access scanning
  • Click the Options tab
  • Scanning level should be set to Normal
  • Click on the Scanning tab, under Scanning make sure there is a check mark in front of "Enable on-access scanning for this computer"

What is on-access scanning?

On-access scanning intercepts files as they are accessed and grants access to only those files that do not pose a threat to your computer or are authorized for use.

 Help I have a virus!

If you get a message saying Sophos has detected a virus, Sophos will automatically quarantine it. To remove a virus from quarantine please visit: /it/helpdesk/Virus_ccri_computer.html

How do I scan for and handle viruses?

Sophos will automatically scan for viruses, and will quarantine any virus it finds so it will not infect your computer. For instructions on how to manually scan for viruses, please visit: /it/helpdesk/virus_scan.html

What is a PUA?

A PUA is a Potentially Unwanted Application. In some cases, it may be adware or hacking tools installed on your computer. In other cases, it may be something you installed and want to use on your computer such as the WeatherBug.

Do I have enough memory to run Sophos?

Sophos requires a minimum of 256MB of RAM memory. To determine if you have enough memory to run Sophos,

  • click on the Start button in the lower left corner
  • right click on My Computer
  • select Properties
  • from the General tab under computer, you will find how much RAM you have on your pc

Does Sophos provide information about virus hoaxes and chain letters?

Virus hoaxes and chain letters urge people to pass them on to other people to help prevent something from happening. Sophos provides information on virus hoaxes, chain letters and other types of hoaxes (scams, false alarms, scares and misunderstandings). Sophos provides lists of the most recent and most prevalent hoaxes.

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Last Updated: 1/17/18