Customer Responsibilities

In order to facilitate the support process, members of the CCRI Community are requested to:

  • Provide detailed information regarding service requests.
  • Make every effort to be available to communicate with a Desktop Support Specialist if required.
  • Provide consent for a Desktop Support Specialist to access the computer remotely when requested.
  • Leave the computer on for the time period specified when a campus-wide remote update is announced and follow instructions provided.
  • Notify the IT Help Desk in advance of any pre-determined required assistance.
  • Check the IT website frequently for information and many links to self-help assistance.
  • Exercise patience by understanding the volume of requests the IT Help Desk receives each day and the rationale for assessing service priorities.

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Last Updated: 12/21/16