Relay Frequently Asked Questions

What is my  Username/password?

Your username/password is the same as what you use for all CCRI services such as logging onto the domain or MY CCRI.

What  hardware is supported?

Any PC or MAC can record presentations.

Where can I get a  microphone?

Call ITMS Technology Support (455-6111 or x 6111 from any campus phone) or complete an online request form.

What  formats are available and how fast can a presentation be uploaded?

Presentation upload time will vary. Your presentation will be viewable within a few minutes to several hours after uploading.

Can I use my  MAC with TechSmith Relay?

Yes. A MAC version of TechSmith Relay can be obtained from the TechSmith Relay download page.

Can I create and  upload from off campus?

Only if you can login through CCRI's VPN connection. Please contact the Help Desk for additional information

What is the length of  time allowed?

Recorded lectures should be limited to specific instructional content that the instructor wishes to make available for students to review. Keep in mind, the larger the file, the longer it will take to render and upload.

What happens after I submit a  presentation? How can I save it for the future?

After you click Submit, your presentation is readied for upload to the server.

  • If you are connected to the Internet, the presentation immediately starts uploading to Medial.

Note: After you submit your presentation, you cannot access or view your presentation or the status of the upload in the TechSmith Relay recorder.

Once your presentation is uploaded and saved to Medial, a link to the file will be automatically sent to you when ready.

How can I  edit?

Editing is limited to only the beginning of the video clip and end of the video clip. If you have editing needs within your file, contact a member of the classroom support team to assist you in using other applications to accomplish this task.

How do my students get to see the  lecture?

You can post it to your Blackboard course.

Will using lecture capture  encourage students not to come to class?

Faculty will set the accepted attendance policy which will specify the number of absences allowed. Some faculty use lecture capture presentation as assignments to be viewed before class. The actual class time is used to discuss the content and encourage collaborative and active participation on the part of each student.

How long will my captured lectures be available? Will they only be available during the semester or will it be available for the year?

Your files will be saved in Medial indefinitely.

Is my lecture  secure and protected from outside viewers?


If I don’t have a Blackboard course  shell how can I learn how to use Blackboard to organize my course?

The Department of Instructional Technology offers continuous professional Development on how to use Blackboard, contact a member of the Instructional Technology team. Visit the website below for more information:

Last Updated: 8/3/17