Office of Human Resources
ADMINISTRATIVE PROFESSIONAL DEVELOPMENT PROGRAM
This three-session course is a highly participative, interactive approach to exploring the challenges facing Administrative Professionals in today's workplace.
|Session 1: Communication|
|This session focuses on three critical aspects of effective communication: verbal skills, non-verbal skills, and writing skills. Participants will analyze their organization's communication style to see how it matches their own; assess their listening skills; and learn tips for communicating "up". Participants will also discuss phone and e-mail etiquette, explore effective ways to structure correspondence, and learn tips for editing and proofreading.|
|Session 2: Crafting a Professional Image / Customer Service|
|In this session, participants will explore how impressions, attitude, courtesy and communication combine to produce "image". Discussion will center on creating positive visual and verbal statements, and why delivering great service to internal and external customers is essential. Participants will explore behaviors that create challenging situations and learn tools for dealing with "difficult" people.|
|Session 3: Project Management / Time Management / Goal Setting|
|This workshop explores obstacles to time management and presents approaches to understanding and managing time, setting priorities, and overcoming procrastination. Participants will assess their specific time problem areas, identify personal time robbers, and learn assertive communication techniques and tips for organizing and keeping projects on track. Participants will also learn the foundations of setting personal and professional goals, and explore common obstacles to goal attainment.|
If you are interested in this training program, please contact Michelle O'Brien firstname.lastname@example.org.