RI Higher Education Training Consortium

The Rhode Island Higher Education Training Consortium (RIHETC) is a nonprofit organization, funded by member institutions and dedicated to providing the higher education workforce with the training they need to succeed, while affording opportunities to network with colleagues from other area institutions.

In addition to CCRI-based professional development programs, employees can register for limited seats at RIHETC workshops. Below is the schedule of programs for the fall 2019 semester. Fill out the registration form to indicate your interest. CCRI's RIHETC representative, Lizzie Pollock, will be in touch to confirm your spot in the workshop.

Dealing with Difficult Conversations (9/26)

Emotional Intelligence (10/4)

People Like Us? People Like Us! (10/10)

Navigating Through Change and Transition (10/16 and 10/23)

Managing Conflict at Work (10/29)

Developing Cultural Competency for Equity and Inclusion (11/12)

Managing Multiple Priorities (11/19)

Critical Thinking and Problem Resolution (12/4)

Dealing with Difficult Conversations

September 26th, 9:00 AM-12:00 PM at Salve Regina, Warwick

Conflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own interests. At times an individual may not be aware of his/her need and unconsciously starts to act out. Other times, the individual is very aware of what he/she needs and actively works at achieving a goal. As a result, conflict can come in many forms; there are internal conflicts within oneself, interpersonal conflicts between two or more people, and organizational conflicts. The key is to identify the source of the conflict and resolve it effectively.

This program is based on the assumption that conflicts are a normal and healthy part of life. Since conflicts will occur, what is most important is how we understand, resolve and learn from them. The more we understand our own style and attitudes about conflict and their causes, the fewer the occasions when conflicts may arise. We will also focus on the idea that there does not need to be a loser in a conflict. We will discuss techniques that can be used to work through a conflict successfully so everyone can feel like a winner. Register here for this workshop.

Emotional Intelligence

October 4th, 9:00 AM-4:00 PM at CCRI Flanagan Campus

Emotional intelligence is the something in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions to achieve positive results. Emotional intelligence is comprised of four core skills paired under two primary competencies: personal and social.

By the end of this session, the learner will:

  • Discover emotional intelligence—what it is, the biological basis, and the four core EQ skills model
  • Learn why emotional intelligence matters—the business case for emotional intelligence
  • Observe emotional intelligence skills in action
  • Learn and begin to apply emotional intelligence strategies for developing the four core EQ skills
  • Set EQ goals and complete an emotional intelligence action plan
Register here for this workshop.

People Like Us? People Like Us! An Experiential Adventure into our Boundaries, Biases, Tribes and How We Welcome the Other

October 10th, 9:00 AM-12:00 PM at Bryant University

he issue of diversity and inclusion has always been with us, but it has not been in the headlines each and every day as it seems to be now. It is real, not fake news, that the present administration is sowing the seeds of division and fear on a daily basis. It becomes confusing and hard to hear and deal with this in our daily lives. This workshop will help provide tools to each attendee, via primarily experiential exercises, to help them better understand their attitudes regarding their boundaries, biases, fears, and learn to better communicate to those who may seem different than themselves in one or many ways, even though they may well know that all humans have the same basic needs and are very much just other people like us.

This workshop invites you on a journey where you will participate in the experience of sharing your thoughts, feelings, beliefs and experiences in a manner that will help you to new understandings and acceptance of people who may seem to be not like you, but you might find really are just like you. Please bring a small notebook, and be prepared to answer the following riddle: Which comes first, understanding or acceptance? Register here for this workshop.


Navigating Through Change and Transition

October 16th, 9:00 AM-12:00 PM at CCRI Knight Campus or October 23, 9:00 AM-12:00 PM at Bryant University

Change can take many forms. It can affect every part of our lives. It occurs in our family, at work, and in our social lives. While we cannot always control change, we can control how we react and respond.

In this session, we will:

  • Describe and compare change and transition
  • Understand the change curve
  • Identify effective methods for navigating the transition process
  • Review key strategies for self-management & self-motivation
  • Identify tips and resources and develop action plan
Register here for this workshop.

Managing Conflict at Work

October 29, 9:00 AM-12:00 PM at Providence College

Program Objectives:

  • Deeper understanding of the team dynamics that affect collaboration
  • Increased confidence and comfort in navigating working relationships
  • Better awareness of one’s own communication style and the impact on peers, direct reports, and customers
  • Expanded repertoire of skills and abilities to address conflicts as they arise, work collaboratively, build trusting relationships, and navigate competing interests

Content Covered:

  • Overview of frameworks and approaches including: the pros and cons of different conflict styles (avoiders/seekers), the most common sources of conflict, options for addressing a disagreement, how to prepare for and engage in a difficult conversation, and tips for developing a resolution with your colleague
  • The program will include several interactive components, such as small breakout groups and possibly role plays
Register here for this workshop.

Developing Cultural Competency for Equity and Inclusion

November 12th, 9:00 AM-4:00 PM at Providence College

This interactive day-long workshop will enable participants to increase their capacity to address diversity, equity and inclusion issues. Through various modalities-presentation, experiential activities, video, and small and large group discussion, participants will gain awareness, knowledge and skills to more effectively create a more equitable and inclusive campus. Participants will also learn about the Cultural Competence for Equity and Inclusion (CCEI) Model and how that could be utilized at their colleges for individual and institutional change.

Participants will:

  1. Deepen their understanding of the significance of their own and other’s social group identities (race, gender, sexuality, religion, (dis)ability, age, nationality, etc.)
  2. Understand key definitions and concepts related to diversity, equity, and inclusion.
  3. Gain awareness of common dynamics for dominant and marginalized groups and how inequities get manifested on campus.
  4. Learn and practice skills for talking about and addressing diversity and equity issues.
  5. Become familiar with the model of Cultural Competence for Equity and Inclusion and how it could be used.
Register here for this workshop.

Managing Multiple Priorities

November 19, 9:00 AM-12:00 PM at Salve Regina, Warwick

Managing calendars has become a challenge for everyone. Regardless of what techniques we implement, there never seems to be enough hours in a day. The result is a feeling of stress, frustration and loss of control. As a professional, effective time management can lead to burn-out, loss of productivity and engagement challenges.

This workshop is designed to provide you with specific suggestions that will allow you to:

  • have a better understanding of where you spend your time
  • understand the tie between daily and weekly planning
  • enhance your ability to apply critical thinking concepts to managing tasks
  • help you manage multiple priorities effectively

This workshop will provide you with techniques to stay focused on what’s important day-to-day and week-to-week. We will also discuss specific tactics to managing high priority tasks, while also taking a longer term view of managing your goals and staying balanced. Register here for this workshop.


Critical Thinking and Problem Resolution

December 4th, 9:00 AM-12:00 PM at Bryant University

“Status quo” is not enough in today’s competitive environment. Professionals need to make day-to-day decisions, quickly and effectively. By applying a set of critical thinking guidelines you will be able to determine the most effective solution for your most challenging situations. Critical thinkers focus on creating a clear set of outcomes, then they determine the path to ensure success. This program will highlight the traits and best practices of critical thinkers, and will provide you with a framework for applying those practices to day-to-day decisions.

Session Agenda:

  • Traits of a critical thinker
  • Tools of the trade
  • Overcoming common obstacles
  • Day-to-day applications for creative problem solving
Register here for this workshop.

Sign Up

Contact Lizzie Pollock, Associate Director of Employee Engagement and Organizational Effectiveness at ecpollock@ccri.edu with any questions.


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Last Updated: 9/13/19