Community College of Rhode Island

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Contact Information

Jane King
Training Specialist
401.455.6188
jking14@ccri.edu

Fred Colonies
Director
401.851.1656
fcolonies@ccri.edu

Frontline Leadership Supervisory Skills Workshops

As a Frontline supervisor you are the lifeblood of your organization. Equip yourself with the competencies necessary for success. Our Frontline leadership design will allow you to either focus on specific improvement areas or take all 6 modules together as a comprehensive development opportunity.

Your Role and the Basic Principles

Provides an overview of the expanding role of supervisors and managers and why personal skill development is vital to job success. It also presents "The Basic Principles," a set of guidelines for day-to-day interactions that put the organization’s shared values into action.

Giving Constructive Feedback

Helps participants build skills for delivering objective, honest feedback that is meaningful to others.

Recognizing Positive Results

Goes beyond giving basic feedback to motivating though personal appreciation for the work done.

Establishing Performance Expectations

Develops job skills for focusing employees on the right targets so they can keep goals in view and make better decisions.

Taking Corrective Action

Provides tips for taking prompt action to correct unproductive behavior and shows participants how to replace disciplinary action with a plan to get back on track.

Clarifying Team Roles & Responsibilities

Helps participants tap into the experience of all team members and improve team outputs.

Please contact us for more information or to discuss how we can help bring this unique program to your organization.

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Last Updated: 12/30/13