Frequently Asked Questions
- How can I opt out/unsubscribe to the CCRI Alerts?
- Who can subscribe/use the service?
- What is my username and password?
- Can I register for text messages if I am located on campus but I am not a CCRI student, staff, or faculty member?
- Does it matter who my cell phone provider/carrier is?
- What if my cell phone number changes?
- What if my cell phone provider changes?
- Will my sign-up information be shared with third parties?
- Who do I contact for help?
- How will I identify incoming messages from CCRI Alerts?
As a member of the CCRI community, you have been automatically enrolled in the RAVE emergency alert system. This system delivers text and email messages during emergencies and when adverse weather conditions affect normal campus operations and is used only in these situations. To opt out of text messages, you can delete the mobile number from your registered RAVE account profile or text STOP to 67283 or 226787. If you do not have a RAVE account, please sign up. Use the STOP command with caution as this will block delivery of all text emergency messages. If you opt out, you will still receive email alerts to your CCRI-issued email account.
Any student, staff, or faculty member of the CCRI community with a @ccri.edu or @ my.ccri.edu e-mail address can subscribe.
For faculty and staff the username should be the name that appears just before the "@ccri.edu" in the CCRI e-mail address and for students it should be the name that appears just before the "@my.ccri.edu" in their e-mail address . An example for faculty and staff is: email@example.com and an example for students is firstname.lastname@example.org. The password is set when you sign-up for the CCRI Alerts service.
Can I register for text messages if I am located on campus but I am not a CCRI student, staff, or faculty member?
No. Only CCRI community members with a valid ccri.edu e-mail address can register. The text messaging service is only one of several communication and information sources used at CCRI.
You can see a dropdown of all of the carriers when you sign-up. When you add your number you get to a selection of carrier screen. If you add a valid number, the number lookup is automatic, but you can still scroll through choices or carriers. Follow this link if you want to see the list before you enter your number --or just enter a bogus number, such as 111-111-1111, then you can click the dropdown and see we support a very large list. As one would expect, all the large carriers are supported, but we also support a very large number of small rural dealer-type carriers as well. [see list of supported carriers]
After you log in, select the My Account tab and then select edit under Mobile contacts. To the far right you can select edit, test or delete. Edit your number and then select test. You will be sent a test message so that you know it's working.
If you change your mobile number, you will need to edit the mobile number in your account. If you keep the same mobile number, and simply change cell phone provider, you do not have to change anything.
No. Your e-mail address and cell phone number will not be provided to organizations outside of CCRI.
If you need assistance, e-mail: email@example.com or call 401-825-1112.
Users are encouraged to add CCRI Alerts to their phone contacts. In the case of an emergency, the alert will display as received from the college.