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Rhode Island Higher Education Training Consortium
Administrative Professional Development Program
This three-session course is a highly participative, interactive approach to exploring the challenges facing Administrative Professionals in today's workplace.
Session 1: Communication
9:00 AM - 4:00 PM (Continental Breakfast and Lunch Provided)
This session focuses on three critical aspects of effective communication:
verbal skills, non-verbal skills, and writing skills. Participants will
analyze their organization’s communication style to see how it matches their
own; assess their listening skills; and learn tips for communicating “up”.
Participants will also discuss phone and email etiquette, explore effective
ways to structure correspondence, and learn tips for editing and proofreading.
Session 2: Crafting a Professional Image/Customer Service
9:00 AM - 4:00 PM (Continental Breakfast and Lunch Provided)
In this session, participants will explore how impressions, attitude, courtesy and communication combine to produce “image”. Discussion will center on creating positive visual and verbal statements, and why delivering great service to internal and external customers is essential. Participants will also learn ways to deal with “difficult” people.
Session 3: Project and Time Management
9:00 AM - 4:00 PM (Continental Breakfast Provided)
This workshop explores obstacles to time management, and presents practical approaches to understanding and managing time, setting priorities, overcoming procrastination and setting project goals. Participants will assess their specific time problem areas, identify personal time robbers, learn how to set project goals, and learn tips for organizing and keeping projects on track.
Call Michelle O'Brien in the Office of Human Resources at x2311 for information on the next program dates. Training sessions are limited. Employees must simply obtain permission from their supervisor to attend these sessions.
