Step 1

Print-out these directions -- [Click to Print This Page]

Step 2

Click on the link to the password protected site. (This link may have been sent to you in an e-mail or it may be a designated link on a publicly accessible area of the site.)

NOTE: Clicking on the link to the password-protected site will cause a pop-up "Connect to www.ccri.edu" or "Connect to it.ccri.edu" login window to appear (see screen shot below).

Step 3

1. When the "Connect to www.ccri.edu" login window pops-up*, enter the following:
   1. In the "User name:" field, type: campus\(your user name)
      1. When we say "type: campus" we literally mean, type the word "campus"... you should not type the campus where you take your courses, such as "Knight Campus"
      2. IMPORTANT! you must use the "backslash" character after the word "campus". The backslash character is located above the "Enter" key on your keyboard.
      3. Type in YOUR username after "campus\" ...this is usually the same name that appears before the "@my.ccri.edu" in your e-mail address. For example, Jane Doe's CCRI e-mail address is:jdoe1@my.ccri.edu. Jane's username would be "jdoe1" so she would enter "campus\jdoe1" in the user name field.
   2. In the "Password:" field, type your Knight Account password.
   3. Click the "OK" button
   4. Important: If you are not successful after trying the above ONE TIME stop, and see "Troubleshooting" section below.

*NOTE: The screen shot above is the one you will see if you are using Internet Explorer browser on a Windows XP machine. This login window will look a little different in other browsers and/or operating systems, such as Firefox or Windows Vista.

Troubleshooting

1. If you can't login after following the above directions:
   1. Stop after one unsuccessful try --Trying to login more than 3 times using an incorrect login procedure will "lock" you out of your account. The system does this as a safeguard against unauthorized access attempts.
   2. Before trying to login again:
      1. Re-read the directions...one wrong step will prevent you from logging in.
      2. The most common error is using the forward-slash character instead of the backslash character after the word "campus".
      3. Another common error is using the wrong password. You must use your Knight Account password.
      4. If you have forgotten your Knight Account password, visit or call the help desk during regular business hours at 401-825-1112. (See business hours here.)
   3. If you have tried to login 4 or more times unsuccessfully, you may be locked-out. The system does this as a safeguard against unauthorized access attempts.
      1. If this happens during regular business hours , call the help desk: 401-825-1112, and tell them you may be locked-out of your Knight Account.
      2. If this happens after regular business hours or on the weekend or holidays, you may e-mail the help desk at: helpdesk@ccri.edu and follow-up with them on the next business day by phone or in-person.