Community College of Rhode Island

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How to login to a password-protected site

For Students

IMPORTANT: Please read these instructions before attempting to login

Students can access certain password-protected areas of the CCRI public site (www.ccri.edu) by logging in using their Knight Account user name and password.

Instructions and Screenshots
Step 1

Print-out these directions -- [Click to Print This Page]

Step 2

Click on the link to the password protected site. (This link may have been sent to you in an e-mail or it may be a designated link on a publicly accessible area of the site.)

NOTE: Clicking on the link to the password-protected site will cause a pop-up "Connect to www.ccri.edu" or "Authentication is required" login window to appear (see screen shot below).

Step 3
  1. When the "Connect to www.ccri.edu" login window pops-up*, enter the following:
    1. In the "User name:" field, type:your Knight Account user name
    2. In the "Password:" field, type your Knight Account password.
    3. Click the "OK" button
    4. Important: If you are not successful after trying the above ONE TIME stop, and see "Troubleshooting" section below.
image of login box

*NOTE: The screen shot above is the one you will see if you are using the Firefox browser on a Windows 7 machine. This login window will look a little different in other browsers and/or operating systems, such as Internet Explorer or OSX.

Troubleshooting
  1. If you can't login after following the above directions:
    1. Stop after one unsuccessful try --Trying to login more than 3 times using an incorrect login procedure will "lock" you out of your account. The system does this as a safeguard against unauthorized access attempts.
    2. Before trying to login again:
      1. Re-read the directions...one wrong step will prevent you from logging in.
      2. A common error is using the wrong password. You must use your Knight Account password.
      3. If you have forgotten your Knight Account password, visit or call the Service Desk during regular business hours at 401-825-1112. (See business hours here.)
    3. If you have tried to login 4 or more times unsuccessfully, you may be locked-out. The system does this as a safeguard against unauthorized access attempts.
      1. If this happens during regular business hours , call the Service Desk: 401-825-1112, and tell them you may be locked-out of your Knight Account.
      2. If this happens after regular business hours or on the weekend or holidays, you may e-mail the Service Desk at: itsd@ccri.edu and follow-up with them on the next business day by phone or in-person.

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Last Updated: 12/20/13