Information Technology - Printing
How do I scan from the printer?
What do I do when the printer is out of toner or staples?
What do I do when the printer is out of paper?
What do I do if the printer is jammed, printing badly, or has an error message?
Which printers are on FollowYou?
I don't see the FollowYou printer on my machine, how do I install it?
You can print at all four campuses from your computer to any of the conveniently located Ricoh MFDs. Maps of these locations are available here.
Faculty and Staff may have certain printers automatically mapped to their CCRI-issued computers when they log in. You can also print to various Ricoh MFDs on your campus by sending your print job to the FollowYou queue. In locations with department specific printers, Faculty and Staff can contact the Help Desk for installation assistance.
At the Ricoh MFD select the scan option. You can either select an email address from the address book or manually enter an email address. If you need to add your email address to the address book of a specific Ricoh MFD, contact the Help Desk at #1112
Please contact the Help Desk at #1112, if you find any Ricoh MFD in need toner or staples. The Help Desk will send someone to replace the items needed. For department specific printers, the departments are responsible for ordering and replacing the toner.
A stock of paper is kept near the Ricoh printer for convenient refills. A Facilities Work Order Request should be placed by departments near the printer when stock runs low.
For printer issues, please contact the Help Desk at 1112. You will need to provide the printer's location (room #), ID number, type of printer (Ricoh MFD or Hp) and issue specifics.
FollowYou is a service at CCRI that allows you to print to any of the Ricoh MFD locations across the four campuses. You can go to any available Ricoh MFD on any campus and release your print, no waiting.
FollowYou is being rolled out to the various CCRI campuses. Currently the Ricoh MFDs located on the Flanagan (Lincoln) and Newport campuses are on FollowYou. The Knight (Warwick) and Liston (Providence) campuses have some machines on FollowYou.
Contact Information
This page developed and maintained by the Information Technology Department. Send comments and suggestions to helpdesk@ccri.edu .