Community College of Rhode Island

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Office 365

For Students

Email Frequently Asked Questions

How do access my student email account?

Students can now access their CCRI email either through the MyCCRI portal, or by logging in directly to: Outlook.com.

Depending on whether you are logging in to your email from on-campus or off-campus, through MyCCRI or Outlook.com, you will need to perform procedures particular to your location and the application you are using. For specific directions, please select the appropriate tutorial on this page

What is my O365 Student Email Login User ID and Password?

You log into O365 with your Knight account username and password. However, if you are logging in from off-campus, you will need to add "campus\" just before your username. (See specific login directions here.)

What is my student O365 email address?

Your O365 email address is: "username@my.ccri.edu". If you don't know your user name, follow the directions below.

In order to find your username:

  • Go to the Knight Username Look-up page .
  • You will be prompted for your ID Number (see "How to view your CCRI ID number") OR your 9-digit Social Security number and date of birth in the format of mmddyyyy.
  • Press the Lookup button to process your inquiry. If successful, the following information will be returned:
    • Your Knight username
    • Your CCRI ID number
    • Your Knight email address
  • If you make a mistake, click the Clear button and start over.

If you don't know your password:

  • Follow the above directions to find your username
  • Go to CCRI's Self-Service Password Maintenance Site (SMOP) and if you haven't done so already, Enroll in SMOP:
    • Enroll by using your Knight username (see above) and your default password, which is the first 3 letters of your username (first letter Capitalized) followed by an underscore "_" and the last 4 numbers of your CCRI ID number. For example, John Doe's default password would be: "Jdo_3646".
  • If you're already enrolled in SWOP, go to the change password page and change your password, using your username and default password.

See SMOP Help here.

If you have questions about retrieving your username, please contact the Service Desk at 825-1112.

What browsers are fully supported and tested to access e-mail on O365?

  • Internet Explorer 8 or above
  • Latest Firefox “Release” version
  • Safari 5 or above
  • Latest Chrome “Stable” version

Will I have a mail quota or other email limitations?

The specifications below outline the mailbox storage capacity limits as well as message and recipient size quotas associated with O365.

Mail size quotas / limitations:

25 GB email mailbox storage by default with options to expand

25 MB email message size

Max 500 recipients per message

Max 1500 messages per user per day

I am trying to send email, why is there no Send button?

If you are using Firefox as your browser, you will need to maximize the email window and the Send button will then be available. 

Does O365 provide anti-spam protection?

Yes. O365 has its own anti-span mail filters and virus protection. Messages sent to you will be scanned and filtered automatically. Please remember to check your Junk E-Mail folder to avoid missing a real message mistakenly marked as spam.

Is information contained within my email and attachments secure?

O365 upholds up-to-date defenses against viruses and spam with Forefront Online Protection for Exchange, which is updated to address new virus and spam threats the moment they appear. Microsoft safeguards data by hosting it in geographically-distributed data centers, with continuous data backup and premier disaster recovery capabilities.

How do I open messages and attachments?

Open attachments only from a trusted source.

If opening an attachment from a public or shared computer, click the Open as Web Page link.  This will protect you from possible virus attacks and prevents a copy of the attachment from being created on the computer.

If you open an attachment directly, save it to a folder or a Desktop and then open it from that location.  When finished delete the attachment and empty the Recycle Bin or trash.

Can I automatically forward all my email from O365 to another email provider e.g. Yahoo, GMail?

No. CCRI has chosen to disable the ability for auto forwarding of email to other systems.

Can I automatically forward all email from another provider to O365 for education?

You will need to check with your provider which has their own documentation on how to forward email from their system to another email system.

How will I use O365 for email and calendar?

Web browser Outlook Web App (OWA) lets you use a Web browser to access your mailbox from any computer that has an Internet connection. You can use it to read and send email messages, organize contacts, create tasks, and manage your calendar. You can use Outlook Web App with almost any Web browser. This includes Internet Explorer, Mozilla Firefox, Apple Safari, Chrome, and most other Web browsers on computers running UNIX, Apple Macintosh, or Windows. For more information about OWA and a list of supported versions click here.

  • Desktop - you can access Office 365 using your desktop Microsoft Outlook application in addition to Microsoft Outlook Web App.
  • Mobile phones and tablets - Office 365 also works with a variety of mobile phones and tablets. You can set up your mobile phone or device to access your email, calendar information, contacts, and tasks. For more detail see this link.

What are the benefits of email and calendaring?

The Office 365 email & calendaring solution provides business-class email, calendar and contacts to a user's computer, phone and web browser. Delivered as a hosted service from Microsoft, it offers a high standard of physical and digital security for your information while providing the control you want and the reliability your business needs. Office 365 runs your email on Microsoft's globally-redundant servers protected by built-in antivirus and anti-spam filters. See this video tour for an overview.

Can I keep this O365 e-mail account after I graduate from CCRI?

Yes. After graduating from CCRI you may keep your Office 365 for education email account. Note: some features of O365 will not be available after graduation including  Lync, Sharepoint, and Office Desktop Apps.

Where do I go online to get some general help for using my email account?

Microsoft provides excellent online help for you.  Take a few minutes to browse the topics that may interest you.  Additionally, you may find the FAQs helpful.

Where can I get more information about O365?

For more information about O365, contact the Information Technology Department.

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Last Updated: 12/20/13