Lab Support Procedures
for Staff Assistants
Opening the Labs
Arrive on Time
If you are scheduled to be in the lab any day Monday - Friday, you should arrive at
least 10 minutes before the hour. In the morning this means 7:20 a.m. to ensure that
any 7:30 am students will be able to enter the lab and get started by our scheduled
If you are late getting to work or need to call out please try to find a replacement
to take some or all of your shift and leave a message on the Director of User Support's
telephone. Include how much time you missed or are going to miss and whether or not
you found someone to take over for you. The Director’s telephone number is 825-1160.
If the Student Assistant doesn’t come in, perform their opening routine.
Perform duties/projects requested by the Lab Manager.
Daily Responsibilities and Activities
Following are you duties that need to be performed. If the student assistant is absent make sure their duties are covered.
- BE ACCESSIBLE, be courteous and helpful, and display a positive attitude at all times.
Your job is to make sure our users (mostly students) have their questions answered.
- Answer the LAB TELEPHONE in the following fashion: "Hello, (lab name) Lab, this is
(your name), How may I help you?"
- ORIENT users who are NEW to the lab. LEARN the software installed in your lab.
- Web documentation at the IT site should also be studied during down times to enhance your knowledge.
- Refer to the LAB MANUALS and web DOCUMENTATION when you can not answer user questions.
Refer QUESTIONS or PROBLEMS that you can not answer to the Help Desk. (Lab manuals
and documentation may NOT be taken out of the lab.)
- Do NOT do user's homework for them. Do not touch the user’s mouse or keyboard without
their permission. Before giving any advice encourage the user to save their work or
send it to their email account.
- Items left by users should be placed behind your desk. Call security to pick up wallets
- If the lab is full and others are waiting, it is your right and responsibility to
ask all those using computers for non-academic purposes to relinquish the computer
to those for academic purposes.
- The SECURITY of the lab, its hardware, and its software is also your responsibility.
Even when you are away from your desk, keep an EYE on the door and general activity
in the room. Your alertness will prevent personal belongings, expensive equipment,
and documentation from walking.
- If you must leave the room, inform your student assistant of where you are going and
leave a telephone number, if applicable.
- Perform DUTIES/PROJECTS requested by your Lab Manager.
- PC’s and printers in the lab are under warranty.
- Report EQUIPMENT MALFUNCTIONS to the Lab Manager or the Help Desk.
If you notice a "Toner Low" reading on a printer you need to have an extra cartridge
readily available. If none are in the lab contact the Lab Manager.
Cleaning the Labs
The RESPONSIBILITY for keeping the labs clean falls to EACH OF THE STUDENT ASSISTANTS.
This includes keeping the student assistants' area and the users’ areas neat. Each
student assistant should be sure to straighten up their area before leaving at the
end of their shift. (Manuals should be returned to the shelves/cabinets, stray papers
thrown away, chairs and keyboards and mice straightened.) The routine chores will
All lab mice and keyboards should be cleaned with a disinfectant cleaner. A spray
bottle of a special cleaner is located in each lab and should be used at least once
a week. Presently, we have designated Saturday as the day to apply this. The cleaner
should be applied to a piece of paper towel then wiped over the keyboard and mouse
surfaces. The cleaner should never be applied directly to the surface of the keyboard or mouse.
The lab should be equipped with necessary supplies such as printer paper, toner cartridges,
pens, pencils, scotch tape, staplers, staples, etc. Notify the Lab Manager if any
supply is low.
- Try to close the lab on time.
- Official closing time is on the hour.
- Twenty (20) minutes before closing, warn the users in the lab. Verbally announce that
the lab will be closing in 20 minutes.
- Repeat this at 10 minutes before the hour and again 5 minutes before the hour (if
necessary). If anyone wants to print anything they should send it NOW. Give them a
few minutes to do so.
- Make sure all borrowed materials are returned by the borrowers and placed back in
the appropriate place of storage.
- Clear the room.
- Turn off all computers and monitors. Make sure that no CD's or DVD's are left in the
drives. Eject disks that are left behind and place in a safe place.
- Put articles left in the lab in a safe place or if they are CDs or jump drives put
them in the desk. In the event a wallet or purse is left behind, call Security to
pick up the item.
- Make sure your Student Assistants refill the printers with paper.
- Return all manuals to the cabinet and headphones to the drawer.
- Leave the room neat.
- BE CERTAIN the front door(s) is/are LOCKED and CLOSED when leaving.