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Community College of Rhode Island

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Contact Information

Help Desk
Tel: 401-825-1112

Equipment Request
Tel: 401-455-6111
CIT's (for Faculty)
Tel: 401-825-1195
Academic Labs
Knight Campus
Rooms: 2109,2110,2112
Tel: 401-825-2334

Flanagan Campus
Rooms: 3632
Tel: 401-333-7180

Newport Campus
Rooms: 253
Tel: 401-851-1703

Liston Campus
Rooms: 1216
Tel: 401-455-6051

Handbook for Staff and Student Assistant Positions

Overall Structure of The Department

Our objective is to create and sustain a team culture which values service to the students, faculty and staff. A positive work attitude and productivity, expertise and quality workmanship is most important.

The Department of IT is made up of seven primary units:

  • Classroom Technology & Media Services
  • Center for Instruction & Technology
  • Management Information systems
  • Network and Telecommunications
  • Operations Administration
  • User Support
  • Web Services

The User Support unit provides technology support for all CCRI faculty, students and staff and it is made up of four teams:

  • Help Desk
  • Desktop Support
  • Lab Support

(For more information about the department and other units please refer to the IT web site.)

Regardless of the area you’ve been hired for, all IT employees work as a team and are responsible for supporting faculty, staff and student efforts in using technology. From time to time you might be asked to help teams beside the primary area you have been hired for therefore it is important you familiarize yourself with procedures especially for the areas listed below.

IT Support in the Labs

Primary responsibility of the Lab Support Team is to support CCRI students in the labs with the use of computer hardware and software and assist students with computer account issues. The team is also responsible for troubleshooting and fixing and/or reporting problems with lab machines and printers as well as assisting users with special accessibility needs.

For general questions about the Academic Computer Labs you may contact Lynn Gudeczauskas (ext 1704 or gudeczauskas@ccri.edu). For more information about the labs please visit the Academic Computer Labs web page.

Lab Procedures

IT Support for the College Copiers

Another responsibility of the Lab Support Team is to support CCRI staff and faculty with the College copiers. The team is to replace toners and staples when necessary, monitor the paper supply in the large copier rooms, and assist in providing basic copier training. The team is also responsible for troubleshooting and fixing and/or reporting problems with the College copiers.

IT Support for the Classrooms

The Classroom Support Team provides assistance in the areas of classroom equipment usage, equipment delivery, short-term loans and equipment maintenance and repair. Assistance is also available for faculty in the use of scanners, digital cameras, camcorders, interactive whiteboards, videoconferencing and satellite teleconferencing.

For more information about Classrooms, please visit the Classroom Support page.

IT Support at the Help Desk

The Help Desk Team provides the initial point of contact for all technology problems for the CCRI community. As the first point of contact, the goals of the Help Desk includes providing technology support for all faculty, staff and students with computing questions via phone, e-mail and in person, solving or referring problems and following-up and tracking problems that are unresolved. Any questions can not be resolved by the Lab and Classroom support teams should be reported to the Help Desk.

For general questions about the Help Desk you may contact Beth Dowling (ext 2475 or helpdesk@ccri.edu). For more information about the Help Desk, please visit the Help Desk web page.

Help Desk Procedures

This page developed and maintained by the Information Technology Department. Send comments and suggestions to helpdesk@ccri.edu .


Last Updated: 7/14/17