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Community College of Rhode Island

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Contact Information

Help Desk
Tel: 401-825-1112

Equipment Request
Tel: 401-455-6111
CIT's (for Faculty)
Tel: 401-825-1195
Academic Labs
Knight Campus
Rooms: 2109,2110,2112
Tel: 401-825-2334

Flanagan Campus
Rooms: 3632
Tel: 401-333-7180

Newport Campus
Rooms: 253
Tel: 401-851-1703

Liston Campus
Rooms: 1216
Tel: 401-455-6051

Handbook for Staff and Student Assistant Positions

Dealing with Problems

Difficult or Abusive Customers

IT employees are expected to maintain a courteous manner with all users, you may encounter a user whose attitude is irate or uncooperative.

  • Stay calm. Try to remain diplomatic and polite. Getting angry will only make them angrier.
  • Always show willingness to resolve the problem or conflict.
  • Try to think like the user. Remember, their problems and concerns are important.

If such a situation occurs and it appears to be getting out of control, please call your supervisor, other managers or staff members within the User Support Unit. Problems that occur outside the normal work hours should be referred to the College Police.

This page developed and maintained by the Information Technology Department. Send comments and suggestions to helpdesk@ccri.edu .


Last Updated: 3/15/16