Blackboard - Students

FAQs

Before Logging in:

What is Blackboard?

Blackboard is the learning management software program CCRI uses for online instruction and communication. Students can access course materials their professors make available and may participate in class discussions, take tests and quizzes, submit assignments and more online.

Do all CCRI courses use Blackboard?

Blackboard is an optional tool available to instructors... please contact your instructor and they will inform you if the course has a Bb component.

How do I log in to Blackboard?

Go to blackboard.ccri.edu and log in using your CCRI username and password. If your CCRI email address is smith123@my.ccri.edu, your username is smith123. Do not enter the entire email address in the username field.

I am a new student: I can log in to myCCRI, but I cannot log in to Blackboard.

If you registered for a course during open registration or after classes have begun, it can take up to 24 hours before your information is loaded into Bb.

How can I make sure my computer is ready for Blackboard?

You will need a connection to the internet and a supported web browser (e.g. Internet Explorer, Chrome, Safari and Firefox).

View our chart of compatible browsers and run the browser check to verify.

Can I change/update my personal information and password in Blackboard?

No. Your personal information in Bb is based on the information you provide to the college.

Can I access Blackboard on my smart phone?

The Bb Mobile Learn app is available to all CCRI students and faculty for free. The app does not provide access to all of the features available via the browser version.

How do I get help with Blackboard?

For questions about course policy and content, please contact your instructor. Technical resources are available at:

Course Enrollment:

I can't see my courses from last semester.

Students do not have access to courses once the semester has ended. If you have received an incomplete or require additional materials from the course, please contact your instructor.

I cannot see Blackboard courses I'm enrolled in.

Course enrollment information will be loaded no later than 2 weeks before the semester starts.

  • If you register for a course during open registration or after classes have begun, it can take up to 24 hours after you register before your course appears on your Blackboard course listing.
  • Your instructor has not made the course available to students.
  • You may have been dropped from the course due to a hold on your account.

Please contact your instructor to verify they are using Bb... if they are, contact the help desk.

Blackboard Navigation

I can't see the Course Menu.

If you cannot see your course menu, it may be hidden. Hover your mouse over the left edge of the Blackboard window. If you see a symbol that looks like a right-facing arrow ( -> ), click on it. The course menu will re-appear and the symbol will look like a left-facing arrow ( <- ). If you would like to hide the course menu again, click it.

Why am I getting an error message when trying to attach a file to an assignment?

Be sure the file name doesn't contain spaces or special characters, such as # or /. If you cannot re-submit the file, please contact your instructor to delete an error attempt or allow another attempt.

How do I view my grades?

Through the Global Navigation menu (click on your name in the top right hand corner) or by clicking in the "My Grades" link on the course menu if your instructor has provided it.

Can I get my final grades from Blackboard?

While your instructor may choose to use the optional online grade book feature in Bb, your final grade, as recognized by the college, will be reported through your My CCRI account.

I can't find an assignment, test, or some other piece of course content.

Contact your instructor, who controls all aspects of the course content.

Discussion Board

Why can't I add a thread to the discussion board?

Your instructor may have set up the discussion board so you cannot add new threads.

Why doesn't anyone see my discussion board post? I'm sure I saved it.

When you click "Save" it saves a draft of your post that only you can see. Click "Submit" when you are ready to make the post visible to everyone.

I've saved a thread for a discussion board, how do I retrieve it?

You can retrieve the thread by going into the forum, choosing "Show All" from the "Display" drop-down menu and clicking the "Go" button. The thread(s) you saved will be listed along with the other postings in the discussion board. The saved files can be identified by the "draft" tag next to the thread name. Click on the link for the saved thread to access it. Click the "Modify" button to publish or modify and publish the posting, or click "Remove" to delete it.

Tests and Exams

What can I do to successfully take an exam?

Blackboard requires that your internet connection to the server be stable and uninterrupted during the course of an exam. While we cannot completely prevent this from happening, we do offer a list of best practices that we highly suggest you consider to minimize your chance of getting locked out of a Bb exam.

Best practices during exams:

  • Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
  • If possible, write out the text in an external application and then paste it into Bb. Working offline first ensures that your work in progress will not be lost.
  • If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

If the machine was frozen or the connection is lost during the exam, what should I do?

Wait for a while and see whether the connection is back again. In most cases, your instructor will not turn "Force Completion" on... which means you can resume where you left off on another machine and/or another place.

If the test requires Respondus LockDown Browser: Wait for a while to see whether the machine/connection is back again. If not, close the browser, you will see a popup window, select "Close the Browser". Input a reason why you left the test, click on "Submit and Exit". You can resume where you left off afterwards.

I don't know the password for the test.

Ask your instructor for the password. If the test requires Respondus LockDown Browser, open the test within LockDown Browser instead of a regular browser.

If I mistakenly clicked on the Submit button, what should I do?

Contact your instructor to see if he/she will allow you to re-take the exam.

Course Communication

Where can I access emails sent to me through Blackboard?

All Blackboard emails are sent to your O365 student email account: username@my.ccri.edu.

This page developed and maintained by IT, Center for Instruction & Technology. Send comments and suggestions to cit@ccri.edu.

If you have difficulty accessing the information on this page, please contact Web Services.


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Last Updated: 9/27/17