Known Issues

Course Menu Becomes Hidden When the Browser Window is Resized to a Smaller Size:

Students: Important Information about O365 & Bb Instructor Emails

O365 is adding do-not reply Blackboard faculty addresses to the auto-complete list in the O365 address book. This happens if the the first email you receive from your instructor is sent from Blackboard.

The Bb do-not-reply email address format looks like this: 
Username@ccri.edu (do-not-reply@learn-prod-589ab7cf1b570-1625814385.us-east-1.elb.amazonaws.com.

Here are instructions to remove addresses from the auto-complete list in O365:
https://kb.wisc.edu/office365/page.php?id=48716 

If the do-no-reply address is cached in the auto-complete list and you create a new email that auto-fills the do-not-reply address, the email will be returned undelivered. If this happens, remove the address from the auto-complete list using the above instructions. You only have to do this once for the individual instructor's address.

Please contact the Help Desk if you need assistance, x1112 (825-1112), helpdesk@ccri.edu



Entering a "0" in the Grade Center Cell...

When entering a "0" in a cell within the grade center it displays as "-0.00". This does not effect grade center calculations.

Email From the Grade Center

When using email from the Grade Center, adding attachments does not work. Use the Email tool to add attachments.

Videos with the URL "mms://" cannot be played on a Mac

Description: Mac users cannot play links starting with mms://. 
Work Around: Users may need to install a player that can play mms streaming protocol, such as VLC player. After the installation, click on the mms:// link. You will be asked whether to open the link using VLC app. Select Yes. The link will be added to the player's playlist.  

Troubleshoot "mms://" protocol playback issues on a PC

Users may experience non-responsive action when clicking a link starting with "mms://". To troubleshoot the issue:
1. Run Search apps (Windows logo key +S)
2. Type in Control Panel in the search box
3. Click on Programs > Default Programs > Associate a file type or protocol with a program
4. You will see a list, scroll down to the Protocols section and find the name MMS
5. Select MMS, then click on Change Program button.
6. Select Windows Media Player (or VLC if it is installed on the computer) from the list, and click on OK.
7. Click on Close button.

This page developed and maintained by IT, Center for Instruction & Technology. Send comments and suggestions to cit@ccri.edu.

If you have difficulty accessing the information on this page, please contact Web Services.


Top
Last Updated: 10/3/17