Community College of Rhode Island 1/2003
Student Satisfaction Inventory, 2-Year College

Institutional Summary
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Twelve Composite Scales 
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CCRI Community College, Junior & Technical

Scales (In Order of Importance)

Import Satis / SD Gap Import Satis / SD Gap
Registration Effectiveness 6.06  5.15 / 1.04 0.91 6.10 5.27 / 1.04 0.83
Instructional Effectiveness 6.02  5.15 / 1.04 0.87 6.14 5.27 / 1.05  0.87
Academic Advising/Counseling 5.89 4.58 / 1.38 1.31 6.08 5.05 / 1.29 1.03
Concern for the Individual 5.89 4.83 / 1.19 1.06 6.04 5.09 / 1.19 0.95
Safety and Security 5.88 4.66 / 1.18 1.22 5.95 4.81 / 1.19 1.14
Academic Services 5.84 5.07 / 1.04 0.77 5.98 5.22 / 1.07 0.76
Admissions and Financial Aid 5.79 4.61 / 1.24 1.18 5.93 4.95 / 1.20 0.98
Service Excellence 5.76 4.91 / 1.05 0.85 5.88  5.09 / 1.06 0.79
Campus Climate 5.76 4.94 / 1.02 0.82 5.90 5.14 / 1.05 0.76
Student Centeredness 5.73 4.98 / 1.10 0.75 5.90 5.21 / 1.12 0.69
Campus Support Services 5.24 4.65 / 1.11 0.59 5.37  4.81 / 1.12 0.56
 
Responsiveness to Diverse Populations
(not ranked)
  5.30 / 1.23     5.33 / 1.23  

Note:  See survey items used for each composite scale which follow this summary.  
National norms from 286 schools from fall 1999 to spring 2002 (226,886 students)