Community College of Rhode Island
Noel Levitz Student Satisfaction Inventory Survey
(Completed by 2,533 Students in November-December 2002)
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Challenges
Definition: Upper Half in Importance and Lower Quartile in Satisfation
and/or 1.16 or Greater CCRI Gap
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Challenges (In Order of Importance)

Import Satis / SD CCRI Gap National Gap
8.  Classes are scheduled at times that are convenient
     for me.
6.40    5.17 / 1.64  1.23  1.10
15. I am able to register for classes I need with few
     conflicts.
6.25    5.09 / 1.61  1.16  1.05
24. Parking lots are well-lighted and secure. 6.10    4.70 / 1.74  1.40  1.17
39. The amount of student parking space on campus is
      adequate.
6.09    3.94 / 1.97  2.15  1.88
52. This school does whatever it can to help me reach
      my educational goals.
6.02    4.81 / 1.52  1.21  1.08
65. Students are notified early in the term if they are
      doing poorly in a class.
6.02    4.68 / 1.67  1.34  1.35
71. Assistance in choosing a major is readily available.
     CCRI added item.
6.02    4.80 / 1.63  1.22   
7.   Adequate financial aid is available for most students. 5.97    4.57 / 1.75  1.40  1.15
32. My academic advisor is knowledgeable about my
      program requirements.
5.95    4.61 / 1.77  1.34  0.99
16. The college shows concern for students as
      individuals.
5.94    4.70 / 1.54  1.24  1.09
78. There are enough personnel available to meet
      student- advising needs. CCRI added item.
5.93    4.57 / 1.62  1.36   
6.   My academic advisor is approachable. 5.92    4.64 / 1.77  1.28  0.87
76. Financial aid policies and procedures are clearly
     understood. CCRI added item.
5.92    4.70 / 1.63  1.22   
40. My academic advisor is knowledgeable about the
      transfer requirements of other schools.
5.90    4.51 / 1.73  1.39  1.10
63. I seldom get the "run-around" when seeking
      information on this campus.
5.90    4.73 / 1.63  1.17  1.06

Importance to me. . . . . . 
7 very important
6 important
5 somewhat important
4 neutral
3 somewhat unimportant
2 not very important
1 not important at all
  . . . . . . My level of satisfaction 
7 very satisfied
6 satisfied
5 somewhat satisfied
4 neutral
3 somewhat dissatisfied
2 not very satisfied
1 not satisfied at all