Community College of Rhode Island 1/2003
Student Satisfaction Inventory, 2-Year College

Institutional Summary
Twelve Composite Scales 
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Service Excellence
Back to Twelve Composite Scales

CCRI Community College, Junior & Technical

Item

Import Satis / SD Gap Import Satis / SD Gap
5.   The personnel involved in registration are
      helpful.
6.06 4.93 / 1.68 1.13 6.11 5.25 / 1.55 0.86
63. I seldom get the "run-around" when seeking
      information on this campus.
5.90 4.73 / 1.63 1.17 6.02 4.96 / 1.64 1.06
62. Bookstore staff are helpful. 5.85  5.32 / 1.44 0.53 5.94 5.33 / 1.53 0.61
27. The campus staff are caring and helpful. 5.84 5.04 / 1.35 0.80 5.96 5.25 / 1.34 0.71
57. Administrators are approachable to
     students.
5.79 4.84 / 1.48 0.95 5.91 5.08 / 1.47 0.83
67. Channels for expressing student
      complaints are readily available.
5.74 4.52 / 1.53 1.22 5.86 4.72 / 1.58 1.14
26. Library staff are helpful and approachable. 5.73 5.14 / 1.40 0.59 5.88 5.30 / 1.45 0.58
22. People on this campus respect and are
      supportive of each other.
5.66 4.98 / 1.39 0.68 5.82 5.11 / 1.38 0.71
44. I generally know what's happening on
     campus.
5.28 4.63 / 1.46 0.65 5.43 4.74 / 1.50 0.69