Community College of Rhode Island 1/2003
Student Satisfaction Inventory, 2-Year College

Institutional Summary
Twelve Composite Scales 
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95 Items Ranked by Order of Importance for CCRI Students
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CCRI Community College, Junior & Technical

Item

Import Satis / SD Gap Import Satis / SD Gap
8.   Classes are scheduled at times that are convenient for me. 6.40    5.17 / 1.64  1.23  6.41    5.31 / 1.57  1.10 
18. The quality of instruction I receive in most of my classes is
      excellent.
6.30    5.45 / 1.31  0.85  6.41    5.50 / 1.35  0.91 
15. I am able to register for classes I need with few conflicts. 6.25    5.09 / 1.61  1.16  6.31    5.26 / 1.56  1.05 
69. There is a good variety of courses provided on this campus. 6.21    5.34 / 1.51  0.87  6.27    5.43 / 1.45  0.84 
58. Nearly all of the faculty are knowledgeable in their fields. 6.19    5.45 / 1.32  0.74  6.28    5.55 / 1.33  0.73 
87. Cost as factor in decision to enroll. 6.15        6.12       
70. I am able to experience intellectual growth here. 6.13    5.40 / 1.38  0.73  6.25    5.55 / 1.34  0.70 
31. The campus is safe and secure for all students. 6.12    5.26 / 1.34  0.86  6.23    5.39 / 1.36  0.84 
80. The Campus Pipeline is a useful tool for students. 6.12    5.73 / 1.43  0.39  Question added by CCRI
66. Program requirements are clear and reasonable. 6.11    5.22 / 1.43  0.89  6.20    5.39 / 1.37  0.81 
24. Parking lots are well-lighted and secure. 6.10    4.70 / 1.74  1.40  6.09    4.92 / 1.68  1.17 
61. Faculty are usually available after class and during office
      hours.
6.10    5.37 / 1.40  0.73  6.16    5.47 / 1.40  0.69 
39. The amount of student parking space on campus is
      adequate.
6.09    3.94 / 1.97  2.15  6.15    4.27 / 2.01  1.88 
35. Policies and procedures regarding registration and 
      course selection are clear and well-publicized.
6.07    5.23 / 1.46  0.84  6.10    5.32 / 1.42  0.78 
5.   The personnel involved in registration are helpful. 6.06    4.93 / 1.68  1.13  6.11    5.25 / 1.55  0.86 
51. There are convenient ways of paying my school bill. 6.06    5.27 / 1.52  0.79  6.07    5.21 / 1.53  0.86 
29. Faculty are fair and unbiased in their treatment of individual
      students.
6.05    5.18 / 1.44  0.87  6.20    5.21 / 1.50  0.99 
52. This school does whatever it can to help me reach my
      educational goals.
6.02    4.81 / 1.52  1.21  6.15    5.07 / 1.48  1.08 
65. Students are notified early in the term if they are doing 
      poorly in a class.
6.02    4.68 / 1.67  1.34  6.13    4.78 / 1.67  1.35 
71. Assistance in choosing a major is readily available. 6.02    4.80 / 1.63  1.22  Question added by CCRI
41. Admissions staff are knowledgeable. 6.00    4.92 / 1.50  1.08  6.07    5.22 / 1.42  0.85 
75. Academic policies are easily understood. 6.00    5.28 / 1.37  0.72  Question added by CCRI
14. Library resources and services are adequate. 5.99    5.31 / 1.39  0.68  6.11    5.34 / 1.48  0.77 
68. On the whole, the campus is well-maintained. 5.99    5.23 / 1.43  0.76  6.10    5.59 / 1.36  0.51 
34. Computer labs are adequate and accessible. 5.98    5.32 / 1.44  0.66  6.13    5.34 / 1.52  0.79 
60. Billing policies are reasonable. 5.98    5.12 / 1.47  0.86  5.97    5.17 / 1.47  0.80 
7.   Adequate financial aid is available for most students. 5.97    4.57 / 1.75  1.40  6.11    4.96 / 1.72  1.15 
43. Class change (drop/add) policies are reasonable. 5.96    5.26 / 1.42  0.70  6.01    5.30 / 1.45  0.71 
32. My academic advisor is knowledgeable about my 
      program requirements.
5.95    4.61 / 1.77  1.34  6.22    5.23 / 1.63  0.99 
46. Faculty provide timely feedback about student progress in 
      a course.
5.95    5.10 / 1.43  0.85  6.09    5.16 / 1.46  0.93 
16. The college shows concern for students as individuals. 5.94    4.70 / 1.54  1.24  6.07    4.98 / 1.54  1.09 
78. There are enough personnel available to meet
      student-advising needs.
5.93    4.57 / 1.62  1.36  Question added by CCRI
6.   My academic advisor is approachable. 5.92    4.64 / 1.77  1.28  6.16    5.29 / 1.60  0.87 
23. Faculty are understanding of students' unique life
      circumstances.
5.92    4.94 / 1.51  0.98  6.05    5.04 / 1.53  1.01 
76. Financial aid policies and procedures are clearly understood. 5.92    4.70 / 1.63  1.22  Question added by CCRI
28. It is an enjoyable experience to be a student on this campus. 5.90    5.15 / 1.43  0.75  6.03    5.35 / 1.43  0.68 
40. My academic advisor is knowledgeable about the transfer
      requirements of other schools.
5.90    4.51 / 1.73  1.39  6.07    4.97 / 1.62  1.10 
42. The equipment in the lab facilities is kept up to date. 5.90    5.07 / 1.43  0.83  6.10    5.20 / 1.48  0.90 
63. I seldom get the "run-around" when seeking information on
      this campus.
5.90    4.73 / 1.63  1.17  6.02    4.96 / 1.64  1.06 
36. Students are made to feel welcome on this campus. 5.89    5.21 / 1.36  0.68  6.07    5.41 / 1.36  0.66 
47. There are adequate services to help me decide upon a
      career.
5.87    4.81 / 1.50  1.06  5.98    5.04 / 1.46  0.94 
37. Faculty take into consideration student differences as they
      teach a course.
5.85    4.98 / 1.43  0.87  6.02    5.08 / 1.46  0.94 
56. The business office is open during hours which are
      convenient for most students.
5.85    4.98 / 1.45  0.87  5.98    5.25 / 1.45  0.73 
62. Bookstore staff are helpful.
5.85    5.32 / 1.44  0.53 
5.94  
 5.33 / 1.53  0.61 
25. My academic advisor is concerned about my success as 
      an individual.
5.84    4.37 / 1.75  1.47  6.05    4.93 / 1.68  1.12 
27. The campus staff are caring and helpful. 5.84    5.04 / 1.35  0.80  5.96    5.25 / 1.34  0.71 
48. Counseling staff care about students as individuals. 5.84    4.72 / 1.55  1.12  5.97    5.02 / 1.52  0.95 
54. Faculty are interested in my academic problems. 5.82    4.80 / 1.50  1.02  5.96    5.03 / 1.46  0.93 
64. Nearly all classes deal with practical experiences and
      applications.
5.82    5.08 / 1.37  0.74  6.02    5.28 / 1.36  0.74 
73. The purpose of the reading, writing, and math Placement
      Tests was clearly explained to me.
5.82    4.76 / 1.72  1.06  Question added by CCRI
45. This institution has a good reputation within the community. 5.81    5.24 / 1.40  0.57  5.97    5.49 / 1.36  0.48 
53. The assessment and course placement procedures are 
      reasonable.
5.81    4.80 / 1.54  1.01  5.92    5.12 / 1.42  0.80 
21. There are a sufficient number of study areas on campus. 5.79    4.92 / 1.60  0.87  5.85    5.17 / 1.52  0.68 
57. Administrators are approachable to students. 5.79    4.84 / 1.48  0.95  5.91    5.08 / 1.47  0.83 
13. Financial aid awards are announced to students in time 
      to be helpful in college planning.
5.78    4.34 / 1.70  1.44  5.93    4.65 / 1.69  1.28 
12. My academic advisor helps me set goals to work toward. 5.77    4.39 / 1.78  1.38  5.92    4.86 / 1.68  1.06 
49. Admissions counselors respond to prospective students'
      unique needs and requests.
5.77    4.65 / 1.50  1.12  5.87    4.98 / 1.45  0.89 
55. Academic support services adequately meet the needs of
      students.
5.76    4.82 / 1.42  0.94  5.87    5.05 / 1.37  0.82 
2.   Faculty care about me as an individual. 5.75    5.08 / 1.46  0.67  5.91    5.27 / 1.41  0.64 
9.   Internships or practical experiences are provided in my
      degree/certificate program.
5.75    4.85 / 1.49  0.90  5.84    4.91 / 1.52  0.93 
67. Channels for expressing student complaints are readily
      available.
5.74    4.52 / 1.53  1.22  5.86    4.72 / 1.58  1.14 
11. Security staff respond quickly in emergencies. 5.73    4.70 / 1.35  1.03  5.82    4.71 / 1.43  1.11 
20. Financial aid counselors are helpful. 5.73    4.50 / 1.66  1.23  5.95    4.88 / 1.67  1.07 
26. Library staff are helpful and approachable. 5.73    5.14 / 1.40  0.59  5.88    5.30 / 1.45  0.58 
50. Tutoring services are readily available. 5.67    4.89 / 1.46  0.78  5.88    5.16 / 1.48  0.72 
22. People on this campus respect and are supportive of each
     other.
5.66    4.98 / 1.39  0.68  5.82    5.11 / 1.38  0.71 
59. New student orientation services help students adjust to
      college.
5.64    4.88 / 1.45  0.76  5.72    5.06 / 1.46  0.66 
74. The college smoking policy is fair. 5.60    5.37 / 1.57  0.23  Question added by CCRI
30. The career services office provides students with the help
      they need to get a job.
5.58    4.61 / 1.33  0.97  5.79    4.86 / 1.42  0.93 
3.   The quality of instruction in the vocational/technical 
      programs is excellent.
5.54    5.03 / 1.32  0.51  6.02    5.29 / 1.34  0.73 
72. The quality of the New Student Orientation program for 
      new students is excellent.
5.52    4.73 / 1.49  0.79  Question added by CCRI
77. There are sufficient on-line, television and other distance
      learning courses.
5.49    4.88 / 1.49  0.61  Question added by CCRI
89. Academic reputation as factor in decision to enroll. 5.48        5.69       
88. Financial aid as factor in decision to enroll. 5.44        5.62       
33. Admissions counselors accurately portray the campus in
      their recruiting practices.
5.41    4.62 / 1.42  0.79  5.65    4.94 / 1.40  0.71 
38. The student center is a comfortable place for students to
     spend their leisure time.
5.40    4.72 / 1.46  0.68  5.54    5.00 / 1.49  0.54 
79. There are sufficient opportunities to be involved in
      recreational, intramural and physical fitness programs.
5.36    4.60 / 1.52  0.76  Question added by CCRI
4.   Security staff are helpful. 5.30    4.69 / 1.53  0.61  5.42    4.74 / 1.56  0.68 
44. I generally know what's happening on campus. 5.28    4.63 / 1.46  0.65  5.43    4.74 / 1.50  0.69 
93. Geographic setting as factor in decision to enroll. 5.25        5.35       
1.   Most students feel a sense of belonging here. 5.05    4.96 / 1.39  0.09  5.35    5.18 / 1.36  0.17 
95. Personalized attention prior to enrollment as factor in decision to enroll. 4.93        5.23       
19. This campus provides effective support services for 
      displaced homemakers.
4.87    4.46 / 1.25  0.41  4.96    4.60 / 1.30  0.36 
90. Size of institution as factor in decision to enroll. 4.82        5.09       
94. Campus appearance as factor in decision to enroll. 4.77        5.10       
10. Child care facilities are available on campus. 4.56    4.64 / 1.41  -0.08  4.55    4.35 / 1.58  0.20 
92. Recommendations from family/friends as factor in 
      decision to enroll.
4.54        4.72       
17. Personnel in the Veterans' Services program are helpful. 4.36    4.24 / 1.19  0.12  4.53    4.45 / 1.27  0.08 
91. Opportunity to play sports as factor in decision to enroll. 3.52        3.40       
81. Institution's commitment to part-time students?    5.41 / 1.40        5.45 / 1.37    
82. Institution's commitment to evening students?    5.39 / 1.41        5.33 / 1.44    
83. Institution's commitment to older, returning learners?    5.36 / 1.37        5.42 / 1.37    
84. Institution's commitment to under-represented populations?    5.16 / 1.35        5.21 / 1.35    
85. Institution's commitment to commuters?    5.21 / 1.45        5.21 / 1.44    
86. Institution's commitment to students with disabilities?    5.23 / 1.40        5.33 / 1.40