Community College of Rhode Island

Go to 50th Anniversary website

Training & Development

CCRI recognizes that the skills and knowledge of its employees are critical to the success of the College. Personal and professional development opportunities are provided through a number of formal and informal venues for CCRI employees.

Training Resources

Online Training via Lynda.com

Lynda.com logo The Community College of Rhode Island is pleased to announce that we have upgraded our Lynda.com subscription and now has an unlimited number of licenses so that faculty and staff can avail themselves of this web-based training at any time from any location!

Lynda.com is an award-winning provider of education materials. The lynda.com Online Training Library(R) (OTL) includes hundreds of video-based e-learning courses on Adobe and Microsoft applications and technologies; web design; digital photography, video and audio; Mac applications; programming, and more. Exercise files are oftentimes available for download to provide learners with the opportunity for hands-on practice on projects demonstrated in the tutorial.

Employees simply need to go through CCRI's self-serve page (https://webfor.ccri.edu/lynda/index.cfm) and enter their CCRI user name and password to establish your Lynda.com account to access training going forward.

If you have any questions about Lynda.com, please contact Michelle O'Brien at mobrien@ccri.edu in the Office of Human Resources.

Rhode Island Higher Education Training Consortium

The Rhode Island Higher Education Training Consortium is dedicated to providing the higher education workforce with the training they need to succeed, while affording opportunities to network with colleagues from other area institutions.  The Consortium offers comprehensive programs designed to address mutual needs within the member institutions while providing economies of scale and cost-sharing opportunities.

Please email Michelle O'Brien at mobrien@ccri.edu to learn of upcoming workshop dates or to register for a workshop.

PROJECT MANAGEMENT 101:  TIPS, TOOLS AND TECHNIQUES
Date TBD  (9:00 AM to 12:30 PM)

Have you been assigned to a project and you don't know where to begin? Are you leading a project team that lacks a clear understanding of its expectations? Do you need to take control of your project? If you answered "yes" to any of these questions, Project Management: Tips, Tools, and Techniques is for you!

Participants will build a solid foundation of basic project management knowledge, techniques and tools in this hands-on workshop that covers the entire project life cycle. This course is designed for individuals with little or no prior knowledge of project management, but who serve on or lead project teams.

Participants should come to class prepared to work with their own current (or future) project. All project management tools and templates will be emailed to participants at the conclusion of the session.

YOU'VE GOT EMAIL - NOW WHAT?
Date TBD  (9:00 AM to 12:30 PM; Salve Regina University - Warwick campus location)

We would all agree that email communication is extremely efficient. But if you take that efficiency to the extreme, email can potentially come across as harsh, insensitive, or abrupt. This session will cover email etiquette and conquering those lazy email habits that lead to inaction, misunderstanding, wasted effort, and frustration. In a variety of group and individual activities, participants will have the opportunity to transform poorly written emails into results-driven communication. This program is indispensable for all those who want their emails to be as effective as a face-to-face business conversation.

BUILDING A SERVICE ORIENTED CULTURE
Date TBD  (9:00 AM to 4:00 PM; Salve Regina University - Warwick campus location)

Building a Service Oriented Culture is a customized program designed to provide RIHETC professionals with the skills required to increase their effectiveness in today’s collaborative and customer-centric work environments.  Specific discussion areas will include:
- Creating a professional brand when delivering customer-focused service
- Understanding what all “customers” look for in service-based relationships
- Understanding the art of influence and collaboration
- Dealing with difficult conversations

MANAGING AND LEADING A SERVICE ORIENTED CULTURE
Date TBD  (9:00 AM to 4:00 PM; Salve Regina University - Warwick campus location)

Managing and Leading a Service Oriented Culture is a customized program designed to provide RIHETC managers with skills, tips and techniques to increase their effectiveness in developing a service-oriented culture within their departments.  Specific discussion areas will include:
- Creating the service vision for their teams that will form the foundation for culture change
- Coaching employees to success
- Managing difficult conversations with employees and customers

DEALING WITH DIFFICULT BEHAVIOR
Date TBD  (9:00 AM to 12:00 PM; Salve Regina University - Warwick campus location)

What makes some behaviors more difficult to deal with than others?  Through exercises and discussion, participants will explore their interaction "hot buttons" and learn words that can produce or reduce conflict.  Practical approaches for dealing with such difficult behaviors as anger, whining, sarcasm and negativity will be presented.
Target Audience:  Administrative Professionals

PREPARING FOR MANAGEMENT
Date TBD  (9:00 AM to 12:00 PM; Salve Regina University - Warwick campus location)
This workshop is designed for those who are not yet managing.  Participants will examine their beliefs about managing people, and discuss the variety of skills and tools managers need to be successful.  Common mistakes people make when transitioning to management will be considered.  Participants will create an in-class self development plan to help pinpoint areas for development.

THE MBTI - UNDERSTANDING WHY PEOPLE BEHAVE THE WAY THEY DO
Date TBD  (9:00 AM to 12:30 PM; Salve Regina University - Warwick campus location)

Have you ever wondered why some people are always late, while others are perfectly punctual? Or, how it's much easier to get to know some people over others? And why might a colleague go to pieces because you gave them constructive feedback about their performance? The Myers Briggs Type Indicator (MBTI) will give you the answers to all these questions and more! Join Angel Hilliard for this enlightening session that is guaranteed to make you laugh as you reflect on your own personality type and learn how you come across to others.

Approximately 2 weeks before the session, participants will receive a link to take the MBTI Form M assessment online. The assessment will take 15-20 minutes to complete and each participant will receive an analysis of their MBTI type in class.

MANAGING CONFLICT
Thursday, April 10, 2014  (9:00 AM to 12:00 PM )
This session explores the role the manager plays in establishing a collaborative work environment, and managing conflict for the team.  Participants will learn the most common reasons that conflict occurs, the pros and cons of various approaches to resolving conflict, and how to manage conflict discussions.  Through a variety of assessments, participants will understand the team behaviors they personally find most difficult to deal with, and learn new approaches to resolving conflict.
Target Audience:  Managers

WRITE IT RIGHT!
Friday, May 2, 2014  (9:00 AM to 12:30 PM)
is a dynamic 3.5-hour training program that helps participants focus on clear, correct, and concise business writing. Basic grammar and writing concepts are re-introduced with an emphasis on using action verbs, avoiding wordiness, and keeping sentences short and simple. Participants will complete activities individually and in pairs after each concept is introduced. Topics Covered: 4 Cs of business writing, foundations of English grammar, sentence construction, parallel construction, punctuation pitfalls, and writing effective emails. 

DELEGATION
Date TBD  (9:00 AM t o 12:00 PM; Bryant University)
Managers will examine what delegation is and how their particular view of it colors what and how they delegate.  Participants will learn the five phases of delegation, and self-assessments will help determine area for change and adjustment.  The benefits of, and obstacles to, delegation will be examined from the point of view of the manager and the staff.

PERSONALIZING YOUR TIME MANAGEMENT APPROACH
Date TBD  (9:00 AM to 12:00 PM; Bryant University)
Why is it that some time management strategies work for some people and not others?  In this workshop, participants will diagnose a personal time style and explore how it can affect personal efficiency.  Participants will learn time management tips and strategies based on their particular time style.

COMMUNICATING CRITICISM AND PROBLEM EMPLOYEES
Date TBD  ( 9:00 AM to 3:00 PM; Bryant University, Room 2B - Fisher Student Center)
This session explorers the role of productive criticism in the workplace, and the characteristics of effective and ineffective criticism.  Skill assessments help participants pinpoint personal development needs in the areas of assertive communication, criticism, and communication with "problem" employees.  Through practicing a model for communicating criticism, participants learn how to develop concrete examples of criticism, as well as how to deliver this criticisms effectively.  Tips for communicating effectively in a variety of "problem" situations are outlines and discussed.

THE ELECTRONIC WORD
DATE TBD
We would all agree that email communication is extremely efficient.  But if you take that efficiency to the extreme, email can potentially come across as harsh, insensitive, or abrupt.  this session will cover email etiquette and conquering those lazy email habits that lead to inaction, misunderstanding, wasted effort, and frustration.  In a variety of group and individual activities, participants will have the opportunity to transform poorly written emails into results-driven communication.  This program is indispensable for all those who want their emails to be as effective as a face-to-face business conversation.

 

Go to top of page

Center for Teaching & Learning (CITLA)

The Community College of Rhode Island promotes and supports effective and innovative teaching and learning through the Center for Teaching Learning and Assessment (CITLA). The Center strives to create a learning environment that connects faculty and staff with research and best practices related to improving teaching and learning. In particular, the Center's guiding philosophy acknowledges the critical role of ongoing assessment and reflection in fostering successful teaching and learning. Click here for CITLA's current offerings.

 

Go to top of page

Threat Assessment Workshops

The Offices of Student Services and Human Resources are offering a special training program to help you understand and manage disruptive and potentially violent behavior in the classroom. With a population that is increasingly stressed by economic conditions, increasingly demanding, insistent on instant solutions and less aware of the educational process, there has been a steady increase in the number of incidents of inappropriate classroom behavior reported. CCRI is certainly not alone in facing these challenges, but CCRI does have a training program to help you recognize a potentially dangerous situation and show you how mitigate the chances of a violent event happening in your classroom. This 90-minute session will help you understand the causes of violence, how to identify potential problems and when and how to involve the college in the matter.

The training sessions will take place on three of the four CCRI main campuses the week before the spring semester begins.  To register for a session, please visit the Threat Assessment web site or contact Michael Cunningham, Dean of Students at mjcunningham@ccri.edu.

  Go to top of page

Managing Performance Expectations

Training for Managers and Supervisors
Turning Managerial Challenges Into Positive Results

Our supervisors are faced with the every day responsibility of effectively managing their employees.  Managing Performance Expectations - Training Managerial Challenges into Positive Results is a training program developed by the Department of Administration to train all levels of managers on how to identify and communicate performance expectations to their subordinates and to turn those managerial challenges into positive results. Our goal is to train and assist our managers in solving problem behavior while focusing on respect and responsibility.

During this training, you will:

  • Have the opportunity to take a break from your work day, stop and take a hard look at your workforce and plan how to address the managerial challenges you face.
  • Learn about the tools available and how to apply them to practical situations.
  • Be inspired to try new ideas and new solutions to your problems.
  • See new ways of handling situations.
  • Learn about our union contract.
  • Become aware of resources available to assist you when help is needed.
  • Learn from the people around you.

At the end of this training, you will:

  • Get your supervisory responsibilities under control.
  • Achieve the needs of your organization from your employees.
  • Lead and motivate the members of your work group to do their best.
  • Assess performance and take appropriate corrective action when problems occur.

The Trainers:

  • William Patenaude, Department of Environmental Management, Certified Myers-Briggs Instructor.
  • Melanie Marcaccio, Department of Administration, Deputy Personnel Administrator
  • Kathleen Lanphearm Department of Administration, Human Resources Administrator

Please email Michelle O'Brien at mobrien@ccri.edu to learn of upcoming workshop dates or to register for a workshop.

Go to top of page

This page developed and maintained by The Office of Human Resources. Send comments and suggestions to .


Last Updated: 4/15/14