Community College of Rhode Island

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Training & Development

CCRI recognizes that the skills and knowledge of its employees are critical to the success of the College. Personal and professional development opportunities are provided through a number of formal and informal venues for CCRI employees.

Training Resources

Online Training via logo The Community College of Rhode Island is pleased to announce that we have upgraded our subscription and now has an unlimited number of licenses so that faculty and staff can avail themselves of this web-based training at any time from any location! is an award-winning provider of education materials. The Online Training Library(R) (OTL) includes hundreds of video-based e-learning courses on Adobe and Microsoft applications and technologies; web design; digital photography, video and audio; Mac applications; programming, and more. Exercise files are oftentimes available for download to provide learners with the opportunity for hands-on practice on projects demonstrated in the tutorial.

Employees simply need to go through CCRI's self-serve page ( and enter their CCRI user name and password to establish your account to access training going forward.

If you have any questions about, please contact Michelle O'Brien at in the Office of Human Resources.

Rhode Island Higher Education Training Consortium

The Rhode Island Higher Education Training Consortium is dedicated to providing the higher education workforce with the training they need to succeed, while affording opportunities to network with colleagues from other area institutions.  The Consortium offers comprehensive programs designed to address mutual needs within the member institutions while providing economies of scale and cost-sharing opportunities.

Please email Michelle O'Brien at to learn of upcoming workshop dates or to register for a workshop.

9/26/14 - The ABCs of Presentation Skills with Angela Hilliard

Delivering presentations is an important part of work life – both in formal and informal settings. Whether it’s a group of 5 or 500, participants will  learn techniques, tools, and tips for delivering powerful presentations. This session examines the verbal, vocal, and visual elements of a  presentation, and there will be discussions around where the most common mistakes occur. Each participant will have the opportunity to deliver  three short presentations during this program.

10/02/14 - Diversity and Inclusion Fundamentals - A two part series with Judy Kaye 

Most organizations endorse diversity, and well-meaning people want to work in an environment that is welcoming, fair, and respectful for everyone.   Yet our human brains and emotions often lead us to misjudge, exclude, offend, or even discriminate, despite our best intentions.  In this highly interactive session, you will explore your own personal identity and experiences of difference, listen to others’ perspectives, and think critically about cultural assumptions and generalizations.  You’ll view the acclaimed video, “Ouch! That Stereotype Hurts,” and practice techniques for responding to insensitive comments effectively, without casting shame or blame. You’ll also learn how to address “micro-aggressions” in the workplace.  Micro-aggressions are small, subtle comments or behaviors that send a negative message about a historically excluded social group.  Taken alone, their impact may be minor; but if not checked, they can build up over time, creating a toxic climate for some individuals or limiting career opportunities. 

  • Part 1: But I’m Not Prejudiced! - By the end of this session, participants should be able to: 
    • Examine and describe their own identity within a broad definition of diversity
    • Explain key concepts like "unconscious bias," "micro-inequities,' and "privilege," and describe how they impact people's experience
    • Generate ideas for promoting more understanding and inclusion at work and on campus
  • Part 2: Moving from “Political Correctness” to Purposeful Communication - By the end of this session, participants should be able to:
    • Identify "hot button" terms and behaviors that get in the way of maintaining an inclusive workplace and campus climate.
    • Practice techniques for responding to offensive comments and behaviors without casting shame or blame.
    • Utilize a three-step process for engaging in positive and constructive conversations about diversity.
10/14/14 - Becoming a Strategic Thinker with Pamela Heffernan (for Managers)

Many managers today focus on what’s in front of them, the tasks that are “screaming” for attention. The outcome of this short-range, tactical approach can be missed opportunities and a frustrated team. To help drive results and ensure a high performing team, managers should apply a clear set of strategic thinking behaviors to their day-to-day leadership activities. This program will focus on discussions around these key strategic thinking drivers:

  • Establishing a clear vision of success
  • Creating alignment around the vision with each member of their team
  • Anticipating obstacles and challenges and proactively put a plan a place
  • Seeking and validating data
  • Making sound decision decisions
10/15/14 - Critical Thinking and Problem Solving with Pamela Heffernan

“Status quo” is not enough in today’s competitive environment. Professionals need to make day-to-day decisions, quickly and effectively. By applying a set of critical thinking guidelines you will be able to determine the most effective solution for your most challenging situation. Critical thinkers focus on creating a clear set of outcomes, then they determine the path to ensure success. This program will highlight the traits and best practices of critical thinkers, and will provide you with a framework for applying those practices to day-to-day decisions. 

10/28/14 - Communication Styles for Managers with Carey Baker (for Managers)

The role of communication and listening for managers will be examined through a series of participative exercises, and the link between motivation and communication will be discussed. Managers will assess their communication style, and examine the impact of that style on their work group. Managers will also learn how to make assertive statements, and words and phrases to utilize and avoid.

10/29/14 - Personalize Your Time Management Approach with Carey Baker

Why is it that some time management strategies work for some people and not others? In this workshop, participants will diagnose a personal time style, and explore how it can affect personal efficiency. Participants will learn time management tips and strategies based on their particular time style. 

11/13/14 - Leading Change with Pamela Heffernan (for Managers)

Most change initiatives within organizations are usually met with resistance at various levels. Managers are instrumental in leading employees through the maze of emotions and actions that are necessary for successful results. Shared commitment to change develops only when teams feel they are part of the process. Managers must develop strong communication skills that will spark discussions and keep everyone focused on moving initiatives forward. This half-day program will work through a six-step process to help you lead your teams through changes; the result being a more productive and engaged workforce, focused on outcomes and timely solutions. 

11/14/14 - Transitioning Through Change with Pamela Heffernan

Change is what happens to or around you. Transitions are what happen within you. Understanding the process of personal transitions will help you successfully navigate change in all areas of your life. Recognizing the steps you can take to help yourself in times of change will reduce your stress levels and establish a sense of control. Through a series of exercises and classroom discussions, we will identify the emotions and obstacles in dealing with change, and will highlight specific actions you can take to help you transition through changes in your life in a more controlled and managed manner.

11/21/14 - Write it Right! with Angela Hilliard

A dynamic 3.5-hour training program that helps participants focus on clear, correct, and concise business writing. Basic grammar and writing concepts are re-introduced with an emphasis on using action verbs, avoiding wordiness, and keeping sentences short and simple. Participants will complete activities individually and in pairs after each concept is introduced. Topics Covered: 4 Cs of business writing, foundations of English grammar, sentence construction, parallel construction, punctuation pitfalls, and writing effective emails. 

12/3/14 - Preparing For Management with Carey Baker

This work shop is designed for those who are not yet managing. Participants will examine their beliefs about managing people, and discuss the variety of skills and tools managers need to be successful. Common mistakes people make when transitioning to management will be considered. Participants will create an in-class self development plan to help pinpoint areas for development.

12/8/14 - Listen Up! with Pamela Heffernan

85% of our success is based on how well we communicate with others and build collaborative relationships. Listening is at the foundation for that success. The challenge is few of us are ever taught how to listen. Listening is a process of understanding what is being said, taking into account the speaker’s body language and tone of voice, asking questions to build clarity and summarizing to ensure the message was received correctly. When done well, listening is the easiest way to show respect and build trust between individuals. This program lays out the skills and process to become a stronger, more active, and respectful listener.

Center for Teaching & Learning (CITLA)

The Community College of Rhode Island promotes and supports effective and innovative teaching and learning through the Center for Teaching Learning and Assessment (CITLA). The Center strives to create a learning environment that connects faculty and staff with research and best practices related to improving teaching and learning. In particular, the Center's guiding philosophy acknowledges the critical role of ongoing assessment and reflection in fostering successful teaching and learning. Click here for CITLA's current offerings.

Threat Assessment Workshops

The Offices of Student Services and Human Resources are offering a special training program to help you understand and manage disruptive and potentially violent behavior in the classroom. With a population that is increasingly stressed by economic conditions, increasingly demanding, insistent on instant solutions and less aware of the educational process, there has been a steady increase in the number of incidents of inappropriate classroom behavior reported. CCRI is certainly not alone in facing these challenges, but CCRI does have a training program to help you recognize a potentially dangerous situation and show you how mitigate the chances of a violent event happening in your classroom. This 90-minute session will help you understand the causes of violence, how to identify potential problems and when and how to involve the college in the matter.

The training sessions will take place on three of the four CCRI main campuses the week before the spring semester begins.  To register for a session, please visit the Threat Assessment web site or contact Michael Cunningham, Dean of Students at

Managing Performance Expectations

Training for Managers and Supervisors
Turning Managerial Challenges Into Positive Results

Our supervisors are faced with the every day responsibility of effectively managing their employees.  Managing Performance Expectations - Training Managerial Challenges into Positive Results is a training program developed by the Department of Administration to train all levels of managers on how to identify and communicate performance expectations to their subordinates and to turn those managerial challenges into positive results. Our goal is to train and assist our managers in solving problem behavior while focusing on respect and responsibility.

During this training, you will:
  • Have the opportunity to take a break from your work day, stop and take a hard look at your workforce and plan how to address the managerial challenges you face.
  • Learn about the tools available and how to apply them to practical situations.
  • Be inspired to try new ideas and new solutions to your problems.
  • See new ways of handling situations.
  • Learn about our union contract.
  • Become aware of resources available to assist you when help is needed.
  • Learn from the people around you.
At the end of this training, you will:
  • Get your supervisory responsibilities under control.
  • Achieve the needs of your organization from your employees.
  • Lead and motivate the members of your work group to do their best.
  • Assess performance and take appropriate corrective action when problems occur.
The Trainers:
  • William Patenaude, Department of Environmental Management, Certified Myers-Briggs Instructor.
  • Melanie Marcaccio, Department of Administration, Deputy Personnel Administrator
  • Kathleen Lanphearm Department of Administration, Human Resources Administrator

Please email Michelle O'Brien at to learn of upcoming workshop dates or to register for a workshop.

This page developed and maintained by The Office of Human Resources. Send comments and suggestions to .

Last Updated: 8/8/14