This five-session course is a highly participative, interactive approach to exploring
the challenges management.
|Session 1: Managerial Responsibilities / Communication and Motivation
|This session explores the roles a manager plays, effective and ineffective managerial
behaviors, and the common denominators of successful managers. The role of communication
and listening is examined through a series of participative exercises, as is the link
between motivation and communication, and the manager's role and responsibility in
harnessing staff motivators.
|Session 2: The Effective Team
|Topics include group dynamics, team building and the role of the team leader. Effective
and ineffective styles of team leadership are discussed. Through an in-class team
exercise, participants will have an opportunity to explore the strengths and weaknesses
of their team performance and the utilization of key team leader behaviors.
|Session 3: Communicating Criticism and Problem Employees
|This session explores the role of productive criticism in the workplace, and the characteristics
of effective and ineffective criticism. Skill assessments help participants pinpoint
personal development needs in the areas of assertive communication, criticism, and
communication with "problem" employees. Through practicing a model for communicating
criticism, participants learn how to develop concrete examples of criticism, as well
as how to deliver those criticisms effectively. Tips for communicating effectively
in a variety of "problem" situations are outlined and discussed.
|Session 4: Managing Conflict
|This session explores the role the manager plays in establishing a collaborative work
environment, and managing conflict for the team. Participants will learn the most
common reasons that conflict occurs, the pros and cons of various approaches to resolving
conflict, and how to manage conflict discussions. Through a variety of assessments,
participants will understand the team behaviors they personally find most difficult
to deal with, and learn new approaches to resolving conflict.
|Session 5: Management Tools
|This session focuses on three critical areas: delegation, time management and planning.
Participants will learn the five phases of delegation, and the benefits of and obstacles
to delegation are examined through a series of exercises. A time management assessment
helps participants' pinpoint individual areas of concern, and solutions to common
time problems are presented. A simple approach to planning is discussed, focusing
on key questions managers can utilize in the planning process.
If you are interested in this training program, please contact Michelle O'Brien firstname.lastname@example.org.